Mar 16

Job: Program Coordinator, Student Services – Council on International Educational Exchange (Tokyo, Japan)

Posted by Sydney Sparrow. Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email

Job Title: Program Coordinator, Student Services (PCSS)
Posted by: Council on International Educational Exchange (CIEE)
Location: Tokyo, Japan
Contract: Full-Time

Thanks to JET alum, Darren Biggs (Okayama-ken) for the following job opening:

Position: Program Coordinator, Student Services (PCSS)
Organization: Council on International Educational Exchange (CIEE)
Department / Division: CIEE Tokyo (CIEE KK)
Location: Tokyo, Japan
Reports to: Manager of Student Services

About CIEE:

A nonprofit, non-governmental organization, CIEE is the oldest and largest nonprofit study abroad and intercultural exchange organization in the United States. Since 1947, CIEE has helped thousands of people gain the knowledge and skills necessary to live and work in a globally interdependent and culturally diverse world by offering the most comprehensive, relevant, and valuable exchange programs available. CIEE programs and services span study abroad, teach abroad, international faculty training, and various specialty and custom programs for secondary, post-secondary, and international students.

We strive to lead a robust community of international program providers and sponsors through innovation, quality, safety, exemplary service, and exceptional efficiency. Our success depends on having the very best professionals. CIEE is committed to recruiting and retaining the best people in the industry, particularly those who are passionate about international education, are self-starters with high levels of energy and autonomy, and are dedicated to exceeding expectations in every challenge.

About CIEE Tokyo:

Located on the campus of Sophia University, CIEE Tokyo offers a variety of study abroad and intercultural exchange programs. Our current program lineup includes college semester; college summer; faculty-led and custom programs for colleges / universities; high school semester; high school summer; gap year abroad; and internships.

Summary of Position:

The Program Coordinator, Student Services (PCSS), supports the Manager of Student Services (MSS) in ensuring the wellbeing of students in college and internship programs in accordance with CIEE health safety and security policies. The PCSS will actively engage with students in the above-mentioned programs to ensure the quality of their study abroad experience, assisting them on a wide range of matters related to their daily lives, health and safety, and overall enjoyment of the program. The PCSS will also support CIEE Tokyo colleagues as needed for students in other program lines. Additionally, the PCSS will coordinate and implement CIEE Tokyo internship programs, including Tokyo Global Internship (GLINT) programs.

The selected candidate will be hired on a one-year contract with the possibility of converting to full-time permanent at the end of the first year, conditional on satisfactory performance and the needs of the company.

Primary Responsibilities:

  • Support the Manager, Student Services (MSS) in ensuring students’ health and wellbeing. This includes, but is not limited to:
    • Assist the MSS in gathering and analyzing student information for optimal housing placements
    • Answering students’ questions and appropriately responding to their concerns before and during programs
  • Respond appropriately to student emergencies and incidents following CIEE’s health safety and security policies and protocol.
  • Support relevant colleagues for student airport pickups
  • In collaboration with the MSS and relevant colleagues, design and implement orientation sessions related to student life and health safety and security. Such sessions include but are not limited to: Bystander Intervention Training (for learning how to prevent sexual assault and crime through nonviolent intervention); housing orientations; and intercultural communication.
  • Monitor student group chats (e.g. official CIEE Tokyo Facebook and LINE groups) and respond to questions and concerns appropriately
  • Lead students on cultural activities, site visits, daytrips, and overnight excursions. Stay in assigned lodging (for example a hotel) during overnight excursions.
  • Manage the CIEE Tokyo blog for programs including but not limited to college semester and college summer. Contribute to CIEE Tokyo’s online presence through the official blog and other approved social media platforms and channels.
  • Edit / create program documents in English
  • Manage CIEE Tokyo’s internship programs, including the Tokyo Summer Global Internship Program, in collaboration with the CIEE Tokyo Director, Manager of Student Services, and relevant staff at the Academic Internship Council (AIC, CIEE’s custom internship division). This includes but is not limited to:
    • Planning the logistics for students’ arrival, housing, and supplementary activities and excursions
    • Plan and lead orientation sessions and activities
    • Follow up appropriately on students’ questions and concerns related to their daily life, the program, and health safety and security
    • Liaise with host companies and organizations
  • Other duties as assigned
    • CIEE is a dynamic organization. We pride ourselves on our ability to adapt to students’ varying needs as well as changes in the fields of international education and student exchange. Like all other CIEE Tokyo staff, the PCSS may be called upon to fulfill other duties in the interest of supporting the team and delivering the best quality programs possible to our students.

Knowledge and Requirements:

  • Bachelor’s degree required; Master’s degree preferred
    • Degree(s) in a subject relevant to the position preferred. Subjects include program management, (international) education, international relations, intercultural communication, Japanese culture and language, etc.
  • Administrative experience
  • Fluent in English
  • Proficiency in spoken and written Japanese (JLPT N2 or equivalent preferred)
  • Excellent communication skills, especially in an intercultural work environment
  • Detail-oriented
  • Patient and willing to help; a team player
  • Energetic
  • Passion for education / international education

Work Environment:

  • Physical demands:
    • Lifting: 0-25 pounds (0 – 11.3 kg).
    • Able to be out of the office with students for extended periods of time. Able to stand / walk / climb stairs while guiding students for orientations, activities, and excursions.
    • Able to work at a desk for extended periods of time
    • Ability to perform essential office functions such as communicating on a telephone, typing and viewing a computer screen, answering emails, filing paperwork in a cabinet, and operating office equipment such as a printer and copier machine.
  • Typical work hours: Monday to Friday, 9:30am to 5:30pm. Exact hours may vary depending on program needs. Occasional overtime and work on weekends and holidays required. All staff are entitled to a “compensation holiday” if they are assigned to work on a weekend day or national holiday. Occasional overnight stays for student excursions required.


  • Dependent on qualifications and experience

To Apply:

Send the following to

  • Cover letter
  • Resume / CV
  • 2 (two) references

Applicants who successfully pass the document screening by the review committee will be contacted to interview.

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