Dec 19

Job: Higher Education Associate – CUNY (New York City, NY, USA)

Posted by Sydney Sparrow. Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email.

Position: Travel Consultant
Posted by: The Art of Travel
Location: CUNY
Contract: Full-Time

Thanks to JET alum Joseph Lavetsky, who works on student immigration issues for CUNY, for passing along this JET-relevant opportunity.

John Jay has established a new Center focused on serving the needs of their immigrant, undocumented, and DACA students. Therefore, an Immigrant Student Success Manager is needed at both, John Jay and within CUNY. The new opening was just posted and will close on January 10, 2018. Please see below for more details.


John Jay is proud to be establishing a new on-campus New America Student Support Center that will employ a variety of strategies to provide academic, career, scholarship and social support for students who may be undocumented, immigrants (including students with Deferred Action for Childhood Arrivals (DACA), Temporary Protected Status (TPS), work permits, or refugee status, or who possesses other visas unrelated to international study), or coming from mixed immigration status families.  In a newly created role at John Jay and within the CUNY system, the Immigrant Student Success Manager will lead the Center and conceive and implement programming to assist these students in overcoming the unique academic, career, personal, and professional challenges they may encounter as college students. 

Reporting to the Vice President of Student Affairs, the Immigrant Student Success Manager will design programming focused on three key interventions to meet the unique needs of these students:

  • Providing Student Support:  The Manager will conduct direct student outreach, provide mentorship, and develop programming and structures (including a peer leadership program) aimed at boosting retention and degree completion for undocumented and immigrant students.  The Manager will also develop programming in the Center to create a safe space on campus for students and connect students with reliable campus and community-based services in areas related to financial aid, legal services, academics, crisis support, and wellness and emotional support.
  • Facilitating Access to Legal Services:  Leveraging partnerships with trusted external legal service providers with immigration law expertise, the Manager will facilitate the provision of free direct immigration legal services to John Jay College students, their families, and members of the community. Such legal assistance will include help filing immigration petitions, legal consultations to determine immigration benefit eligibility, and referrals for more complex immigration matters.
  • Serving as a Trusted Campus Resource:  The Manager will also collaborate across the College to help strengthen the diversity and inclusivity of our campus by working with other divisions, including, in particular, Academic Affairs, to develop training and professional development opportunities for faculty and staff in order to help them support the success of students regardless of immigration status.  The Manager will also organize and conduct workshops and information sessions and develop and share relevant information and resources with immigrant and undocumented students as well as the broader John Jay community.

The Immigrant Student Success Manager will accomplish these goals and support immigrant student success through activities such as:

  • Providing leadership, management, and vision for direct student outreach and services supporting retention and completion for undocumented students;
  • Providing students with support services, academic and career advising, informal mentorship, and referral to other CUNY and external resources to assist with issues including financial aid, legal services, academics, crisis support, wellness and emotional support;
  • Developing, managing and implementing a peer leadership program including up to 10 peer leaders;
  • Developing and maintaining professional campus relationships and collaborations across departments including Academic Affairs and Financial Aid in order to improve outcomes related to the inclusion, retention, and graduation of immigrant and undocumented students;
  • Developing and sharing information and resources with students, faculty, and the John Jay community by hosting workshops and events and creating print and online resources for immigrant student success including maintaining a resource webpage for students and the John Jay community; and designing and implementing training for the campus community on policies and issues relevant to immigrant and undocumented student needs;
  • Acting as a confidential case manager for undocumented student issues including assessing academic and personal needs and assisting students who may be in crisis or off-track to graduation;
  • Collaborating with student clubs and working with undocumented students to increase their academic and social integration into the College by creating and implementing programs;
  • Advocating for policy and practice changes across the College to ensure an undocumented student-friendly College;
  • Developing relationships and collaborating with local agencies and community organizations to provide students with additional avenues to access resources and programming.
  • Regularly assessing program outcomes and the needs of immigrant and undocumented students in order to develop holistic action plans to better serve and promote the academic, personal, and professional growth of immigrant and undocumented students at the college; and
  • Performing related duties as assigned.



  • Bachelor’s degree required.
  • Experience working with immigrant and undocumented populations either in an educational institution or in the community and an understanding of challenges facing immigrant and undocumented students.
  • Experience working with underrepresented and/or first generation students and a strong understanding of student support and academic services in higher education.
  • Knowledge of trends and issues facing immigrant, low-income and first-generation college, underrepresented, and disadvantaged students in higher education.
  • Knowledge and familiarity with current and/or developing trends in local, state and national laws and policies related to immigration and undocumented communities.
  • Knowledge and experience in analyzing problems and identifying solutions; skills and experience in developing and administering programs including general and cultural programming, program evaluation and design of outcome measures and data collection/maintenance and reporting.
  • Demonstrated ability to work effectively with diverse constituencies including urban college students, faculty, and administrators.
  • Excellent presentation skills; ability to represent the college to external organizations. – Outstanding organizational skills; excellent oral and written communication skills.


  • Master’s degree in related area.
  • Knowledge and familiarity with current trends in higher education including understanding of important college enrollment processes such as admissions and financial aid and their applicability to immigrants and undocumented students.
  • Knowledge and familiarity with local and national organizations working on issues facing individuals who are immigrants and undocumented and related available resources.
  • Ability to work with students and families in the Spanish language or proficiency in another language(s) other than English.


  • Manages the development, implementation, monitoring, and evaluation of student programs and quality of life issues, promoting the personal development of a diverse student population.
  • Evaluates student needs and trends to develop a range of student services
  • Develops and administers specific programs and general activities in support of student needs
  • Develops relationships with college departments and outside community organizations to understand student needs and available development opportunities
  • Represents the College in campus-wide and university-wide groups and councils focusing on priority student issues
  • Manages staff, fiscal resources, and facilities supporting student affairs activities
  • Performs related duties as assigned.


Higher Education Associate




John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) located steps from Lincoln Center at the cultural heart of New York City.  Under the leadership of a new president, Karol V. Mason, John Jay is an internationally recognized leader in educating for justice and committed to the advancement of justice and just societies around the world.  A Hispanic-serving institution that has been ranked third in the nation in black student success and a top ten institution for promoting student social mobility, John Jay is proud to serve a diverse and dynamic student body that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.

Founded in 1964, John Jay College is known for preparing its 15,000 students to serve the public interest as ethical leaders and engaged citizens. A public liberal arts institution offering bachelor’s and master’s degrees and participating in the doctoral programs of the Graduate Center of the City University of New York, the College offers traditional criminal justice-related programs and a growing portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. Students can choose from 29 majors, 40 minors and 10 master’s degree programs, as well doctoral programs in Criminal Justice, Psychology and Law, and Clinical Psychology. Twelve research centers and institutes support innovative academic research and provide professional development and training at the college.

In 2011, the college opened a new 600,000 square foot building with a black-box theater, state-of-the-art lab space, a moot court, and a variety of virtual learning settings. Over the past 12 years, the college has experienced unprecedented faculty hiring and expansion of its curricular offerings.  John Jay College is committed to diversity and inclusion and seeks colleagues who thrive in multicultural academic environments.


Salary commensurate with education and experience.

CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.  We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.  Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


If you are viewing the job posting on John Jay College website or in CUNYfirst, please select the “Apply Now” button. If you are viewing the job posting on any other website, please follow the instructions below:

  • Go to and click on “Employment”
  • Click “Search job listing”
  • Click on “More options to search for CUNY jobs”
  • Search by Job Opening ID number 17979
  • Click on the “Apply Now” and follow the instructions

Once you have registered or logged in with your user name and password, upload your cover letter, resume, and the names and contact information of three professional references as one document.


Review of resumes begins January 2, 2018

Posting closes on January 10, 2018


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply.  At CUNY, Italian Americans are also included among our protected groups.  Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

If you are interested and would like more information, please refer to the link below to move forward with the application process:  ​

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