Aug 13

Job: Client Relations Specialist – Zicasso (California, USA)

Jobs Comments Off on Job: Client Relations Specialist – Zicasso (California, USA)

Posted by Sydney Sparrow, an ALT currently living in Toyota City. Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email.

Position: Client Relations Specialist – Travel Industry
Posted by: Zicasso
Location:  Mountain View, CA
Contract: Full-Time

If you’re a client relationship rockstar, passionate about travel and highly motivated about working in an entrepreneurial start-up, this might be for you! Zicasso is a luxury travel start-up that matches travelers with a global network of top travel specialists.

Our customers are discerning travelers who want unique travel experiences and don’t have the time to plan their complex international vacations. So we match them with the best travel specialists who compete to customize their trips.

Our success depends on the success of customers and of partners. Think of it like eBay, which depends on the success of both buyers and sellers. We’re seeking an energetic and highly motivated individual to work at the intersection of customers and partners, making both sides delighted with Zicasso’s unique matching service.

Job Responsibilities:

• Assess and solve incoming client travel inquiries via email, phone and online.  (Note that this is not a call center job.)
• You’ll be helping and working with discerning, luxury clients so your responses should be thoughtful and error-free. Interact with clients in a way that builds our relationship with them, and strengthens their confidence in Zicasso.
• Get to know Zicasso’s global network of travel providers (partners) and determine the best client matches for them.
• Proactively look for improvement opportunities, and drive change to make these improvements happen.

NOTE: We’re seeking highly-motivated candidates: There’ll be opportunities to take on additional responsibilities and keep growing and learning with a strong team of A-players.

Candidates who are seeking a standard 9-to-5 job that coasts along shouldn’t apply.

As part of a small team, either of the roles will wear different hats from time to time; thus a can-do attitude is essential for success.  There’ll be plenty of opportunities to learn from seasoned business executives with a strong entrepreneurial spirit.  

Desired Skills and Experience:

• Passionate about travel and have traveled to several international destinations. (However, this job does not require much travel for work.)
• Have project “ownership” mentality
• Bachelor’s degree or higher preferred.
• Strong interpersonal skills and experience initiating and building strong relationships.
• Excellent verbal and written communication skills.
• Highly motivated and enthusiastic; ready and willing to put in extra effort in a start-up environment to drive company success.
• Detail-oriented and strives to achieve quality, error-free work.
• Can-do, flexible attitude.
• Willingness to work flexible hours on some weekends.
• Desirable: Travel industry experience.
• Proficient in Microsoft Office (Excel, Word, and PowerPoint).
• Location: Mountain View, California. Must live in the Mountain View / San Francisco Bay Area.

Benefits:

• Competitive salary
• Bonus program
• 401k retirement plan with employer matching
• Medical and dental insurance
• 15 days of paid time off annually
• Additional 10 paid holidays annually
• Potential for substantially discounted luxury travel during off season (this is dependent on performance)
• Company lunch

About Zicasso

Zicasso is a luxury travel start-up that matches travelers with a global network of top travel specialists. Our customers are discerning travelers who want unique travel experiences and don’t have the time to plan their complex international vacations. Thus, they come to us and we match them with the best travel specialists who compete to customize their trips.

Our clients include CEOs, a Pulitzer Prize winning writer, an Olympic cyclist, an Academy Award winner, and generally, people who appreciate exceptional, life-enriching travel experiences. Our travel specialist partners are the world’s best boutique tour companies and travel agencies, each one carefully pre-qualified by us.

Application Process:

Please send a cover letter and a resume to jobs@zicasso.com and include in the subject line “Client Relations Specialist (and your initials)”, e.g. Client Relations Specialist J.S.