Jul 6

Job: Education Abroad Coordinator at Temple University

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Position: Education Abroad Coordinator
Posted by: JET Alum & JETAA NY Carleen Ben
Location: Philadelphia, PA
Status: Full-Time

Overview: Temple University Education Abroad and Overseas Campuses seeks an Education Abroad Coordinator. The Education Abroad Coordinator serves as the initial point of contact for the Education Abroad office and performs a wide variety of front-line client services related to the delivery of general information about study abroad and specific information about Temple’s programs abroad to in-person, email and telephone inquirers. Advises students researching opportunities abroad. Provides general information about application/admission procedures and deadlines. Maintains resource library. Develops and conducts information sessions. Manages the front desk, answers telephones, receives visitors, responds to questions, fills requests for information and materials and provides administrative support to the study abroad operations as needed. Updates website, manages listserv and develops office events calendar.

The Education Abroad Coordinator will be called upon to complete assignments independently and seek answers to questions or problems in a very self-reliant manner. Assignments will be a mixture of highly responsible tasks requiring effective and decisive decision-making (i.e., student advising, establishing/maintaining databases, documents, spreadsheets, developing policies and procedures, developing and conducting information sessions and handouts, etc.) and overall responsibility for numerous traditional routine administrative/clerical responsibilities involved in office management (i.e., telephone answering, routing calls, directing office traffic, fulfilling information requests, scheduling meetings, faxing, copying, mailing(s), file and documentation control).

Essential Functions:

Manage front desk functions: answer telephones, receive visitors, respond to questions and direct callers/visitors to other staff as needed, schedule advising appointments

• Advise students about education abroad opportunities and resources.
• Provide individualized responses and information to students, parents, faculty and advisers needing specific program details and/or guidance.
• Develop and conduct information sessions for students
• Compile application materials from all study abroad applicants for processing
• Manage inquiry database and delivery of program materials to students and study abroad advisers
• Assist with special events including orientation, fairs, and conferences
• Assist with outreach efforts including assist with print publications, create and maintain office events calendar, assist with social media presence, update the website, manage listserv, send weekly emails and special email announcements
• Organize and maintain study abroad resource library, update holdings, ensure adequate supply of catalogs and other materials for distribution
• Train and supervise undergraduate student workers, and manage the Student Ambassador Volunteer Program
• Other duties as assigned
• Required Education and Experience:
• BA/BS and 1 year of experience in higher education, preferably in an international programs office. An equivalent combination of education and experience may be considered. Must have studied abroad as a high school student or undergraduate.

Required Skills and Abilities:

• Experience updating websites (i.e. HTML/CSS)
• Experience with social media
• Proficient with Microsoft Office (Word, Excel, Powerpoint and Access)
• Excellent written and oral communication skills
• Ability to make presentations to small and large audiences
• Must be organized, detail oriented, able to prioritize multiple tasks and meet deadlines
• Demonstrated professionalism with the ability to handle and prioritize diverse tasks in a fast-paced environment
• Ability to stay focused while managing constant interruptions
• Candidate must have demonstrated ability to work with people of all constituent groups

PREFERRED:

• Experience with Banner Student and StudioAbroad online application systems
• Proficiency in a second languageTo apply for this position please visit our website, scroll to the bottom and click on Careers at Temple. Please reference TU-19267. AA, EOE, m/f/d/v.