May 16

Job: Homestay Accommodation Coordinator/Student Services Counselor, EC San Francisco Language Center (CA)

Jobs Comments Off on Job: Homestay Accommodation Coordinator/Student Services Counselor, EC San Francisco Language Center (CA)

Via JET alum Carleen Ben.  Posted by Jayme Tsutsuse (Kyoto-fu, 2013-Present), organizer of Cross-Cultural Kansai.  Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email.

Position: Homestay Accommodation Coordinator/Student Services Counselor
Posted by: EC San Francisco Language Center
Location: San Francisco, CA
Type: full-time

Overview:

EC San Francisco is one of 18 schools in five countries that are part of EC English, a dynamic, innovative and fast growing group of Intensive English Programs.

Based in the country of Malta, a small group of islands in the Mediterranean, EC schools are found in English-speaking countries in the most popular locations. Our schools are always in central areas of the city with access to all the cultural and recreational opportunities our cities offer. We heavily invest in keeping our schools contemporary and comfortable for our students and staff as we know that people learn better when they are relaxed and in a pleasant environment.

Not only are our students diverse, representing nearly 100 different countries around the world, but our staff throughout the world is also very diverse and employees have a rich multi-cultural experience every day.

Key Responsibilities:

• Manage and Grow the base of EC host families by developing creative strategies and activities to continuously recruit new families
• Manage relationship with two homestay vendors , balancing placements with both vendor families and EC recruited families
• Counsel students regarding all aspects of their homestay experience, including cultural adjustment
• Respond to student complaints/requests within 24 hours
• Respondto all homestay requests and reservations from EC’s central admissions office within 24 hours
• Effectively use EC enterprise software (KONNECT) to allocate students to their desired accommodations
• Allocate and send homestay family profiles as soon as placed and not later than three weeks before arrival
• Assess the quality of new and existing host families through annual visits and feedback from student feedback
• Inform Host families and/or HF vendor about student arrival dates and times in a timely and accurate manner
• Counsel students and families as needed to resolve any conflicts or disputes
• Prepare accurate Host Family remittance report and process payment through EC finance department
• Plan annual Host Family events, e.g. reception or potluck at school
• Have a global understanding of all student services issues and participate in the student services team, attending team meetings, contributing ideas for improvements and offering contributions that may be outside of the key functions of the position

Key Working Relationships:

• Operations Manager
• Center Director

Experience & Qualifications

Essential:

• Bachelor’s degree
• Experience working in customer service and/or logistics
• At least one year experience working with international students
• Knowledge of and comfort with Microsoft Office applications
• Experience working with on-line software programs

Desirable:

• ESL/EFL teaching experience
• Experience living/working abroad
• Knowledge of a second language, helpful

Skills & Attributes

• Functional/Technical skills (Strategic/Business Understanding)
• Dealing with ambiguity and ingenuity (Strategic/Business Understanding )
• Getting organized (Operational)
• Updating (Operational/Working with a Team)
• Managing work processes (Operational)
• Effective communication (Organizational)
• Relating to others (Interpersonal)
• Managing complex relationships (Interpersonal)
• Negotiating (motivating others –Interpersonal)
• Approachability (Interpersonal)
• Conflict management (dealing with problems – Tenacity)
• Independent Tenacity – (dealing with problems – Tenacity)

Travel

• May be required to travel for training and professional development

Required Approach / Values

• We love what we do
• We go the extra mile
• We have a “can-do” mindset
• We deliver what we promise

This is a Full Time position with benefits

Please visit the job listing on Indeed for more information about applying.