Job: Fluent Japanese (Speaking and Writing) Call Center Agent (Mt. View, CA)
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Via Randstand USA. Posted by Kay Monroe (Miyazaki-shi, 1995 -97). Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email.
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**Note: If you apply, please let them know you learned of the job listing via JETwit. Thanks**
Position: Call Center Agent
Posted by: Randstand USA
Type: 4 to 6 month temporary assignment
Location: Mountain View, CA
Salary: $19.00/hrly
Start Date: N/A
Duties & Responsibilities:
· Provide phone and email support to resolve user problems.
· Helping customers work systematically through technical problems, help customers understand the
features, and benefits of new products.
· Follow pre-defined (as trained) support procedures and policies.
· Support a wide-variety of types for products such as: mobile hardware, payments, digital media, etc.
· Work in a fast-changing, fast-paced workplace.
· Work with fellow agents to solve difficult customer issues.
· Effectively and judiciously escalate issues with clear communication.
**Must be able to pass a criminal background check**
Skills & Experience:
· 2 years of strong customer support experience with the ability to work flexible hours.
· Enthusiastic consumer digital technology/media user — prefer personal use of Android products and strong
Android knowledge.
· Specialized experience may be required, based on products supported at the time of hire such as:
technical hardware support/installation, financial transaction support, etc.
· The technical knowledge (knowledge of Android) to successfully troubleshoot with first call resolution
where possible or to know when to escalate to another member of the team.
· Ability to resolve billing and payment queries.
· Enjoy the challenges of working with a wide variety of people.
· Strong desire to learn continually and grow professionally.
· Driven to master the products they’re supporting/offering.
· Comfortable communicating non-technical solutions to technically complex matters.
To Apply For This Position, Please Click On The Following Link: https://interview.harqen.com/interviewnow/9054/6311
Or E-mail resume to monica.calderon@randstadusa.com
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