Job: Amazon.com Job Opportunity (WA)
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Via Pacific Northwest JETAA. Posted by Kay Monroe (Miyazaki-shi, 1995 -97). Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email.
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Position: eCommerce Investigation Team Member
Posted by: N/A
Type: N/A
Location: Seattle, WA
Salary: N/A
Start Date: N/A
Overview:
Amazon.com is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Investigation Team in Seattle. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online eCommerce risk. Ideal applicants will have experience in the eCommerce payments space, risk and fraud investigations, previous trust and safety experience, and experience succeeding in a customer-driven workplace. Knowledge of Japanese bank systems will be a plus. All candidates will be analytical and capable of succeeding in a fast-paced team environment with minimal supervision.
This position requires interaction with external and internal clients. Internal clients include teams in Payments, Sales, Customer Service, Transportation, etc.; external clients include Buyers and Sellers. Besides investigation, you will also get to learn about wide range of operational and technical knowledges from associated internal teams, and learn how to lead projects such as improving operational and system efficiency.
The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
Communication Skills
•Demonstrated Written and Verbal English Native or near native Japanese skills and an ability to compose a grammatically correct, concise and accurate written response.
•Proven and demonstrated Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
•Proven and demonstrated experience with clear, crisp and proactive documentation of operational procedures required to tackle known risk related patterns.
Problem Solving Skills
•Demonstrated ability to work independently, make complex investigation decisions with little to no guidance, and analyze problems logically
•Self disciplined, diligent, proactive and detail oriented
•Ability to maintain time management and organizational skills
•Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
Dealing with Ambiguity
•Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses.
•Ability to steer to a desirable solution by liaisoning with key subject matter experts (SME).
•Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
•Prior knowledge of the fraud or risk investigations is a plus
•Highly organized with ability to handle multiple tasks simultaneously and deliver optimum results Ability to maintain high levels of confidentiality and data security standards
•Experience with Microsoft Office, including Outlook, Word, and Excel
•Flexible schedule, including willingness to work on one of the days on weekends, and outside of the “standard” work day. Your shift will be either Sunday-Thursday or Tuesday- Saturday.
•Demonstrate flexibility to work overtime hours as per business requirement
•Experience in payments & banking (especially Japan-specific) domain is strongly preferred.
Please send your resume to Shannon Wiedey at: wiedeys@amazon.com if you are interested!
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