Feb 18

Job: IT Help Desk (New Jersey)

Jobs Comments Off on Job: IT Help Desk (New Jersey)

via TWI (Southern California recruitment agency). Posted by Dipika Soni (Ishikawa-ken, 2003-06). Dipika currently works as an in-house translator for PFU (a Fujitsu company) in Kahoku-shi, Ishikawa-ken. She is also the vocalist for the Japanese hardcore punk band DEGRADE.

*Note: If you apply for this position, please let them know you learned of it from JetWit. Thanks.

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Job Position: IT Help Desk (New Jersey)

Main Job Tasks and Responsibilities:

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports

    • Requirements:

  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge and experience of customer service practices
  • Related experience and training
  • If the person is entry level, must have computer science degree

    • Language: English only

    Salary: $ 30-45K (DOE)

    How to apply:

    Please contact Tommy @ TWI (310-787-7475) or email to tishida@twinc.com and mention you saw this ad on Jetwit.


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