Job: Customer Services and Support Assistant – Walk Japan (Shibuya-Ku, Tokyo)
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Job Title: Customer Services and Support Assistant
Posted by: Walk Japan
Location: Shibuya-Ku, Tokyo
Contract: Full-Time
Here’s a job received directly from the employer:
Full-time customer services based role which will mainly involve communicating with new and booked customers via Email and telephone in English. The pioneer of off-the-beaten-track walking tours in Japan, Walk Japan has been operating for 27 years. As we continue to grow, there is the potential for this role to diversify and you may be required to help out in other areas of the business if needed.
This particular role will be based in Tokyo but will include travel to our other offices as well as opportunities to join the tours from time to time to better understand the tours and the company. Regular working hours are between the hours of 10am ~ 6pm in the office, Saturdays and National Holidays on a rotation, with a day paid in lieu. There is also an evening and weekend phone rota which you will join following your probationary period.
Probationary salary (3-months) between JPY20~230,000, depending on experience, with a salary increase after this period. Salary reviews after this, usually on a yearly basis, are dependent on performance. Commuting allowance up to JPY20,000 provided.
Computer skills are required (Mac) as well as strong spoken and written English skills.
We are a fast growing company requiring candidates with excellent communication skills in both English and Japanese. They must be enthusiastic, motivated, able to work in a team as well as independently and enjoy a challenge.
Application Process: Applicants must live in Japan. Holding a working visa is preferred. Please send resume along with cover letter to Naomi Addyman at naddyman@walkjapan.com
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