Mar 8

Job: Assistant Program Manager position at The Education Abroad Network

Jobs Comments Off on Job: Assistant Program Manager position at The Education Abroad Network

by Sophia Chan (Sapporo-shi, 2009-2014). As an employee of the City of New York, Sophia works with the IDNYC program, a free ID card for all New Yorkers. In her free time, she writes about  food, design, photography and TV on her blog, Sophia said. If interested in more job listings, join the JETwit Jobs Google Group and receive job listings even sooner by email.

The Education Abroad Network (TEAN) provides study abroad programs for U.S. and Canadian students in the Asia Pacific, primarily Australia, New Zealand, China and Southeast Asia. Established in 1995, TEAN now sends over 1,000 students each year on semester, Summer, Winter and internship abroad programs. While we have certainly grown since 1995, we are still a relatively small, boutique organization that is responsive and flexible to the needs of students. We are passionate about international educational, and are focused on adding value to each individual student experience.

Position Description

The Education Abroad Network has an opening for an Assistant Program Manager based in our new Chicago head office. The Education Abroad Network’s primary clients are college students interested in studying abroad. The most suitable candidate for this position will believe in the life-changing capacity of studying abroad, and embrace that statement with total enthusiasm. This position provides administrative support to the Program Managers, Marketing staff and to the Company Directors. This is an entry-level position into the field of study abroad / international education. Suitable for a recent graduate with a passion for study abroad, this role provides a strong foundation in all aspects of the study abroad experience from pre-departure administration, advising of students and the marketing process, through to the on the ground experience in-country, liaising with our in-country staff, and the re-entry experience.

Position Responsibilities

• Administrative support for Program Managers in the processing of student applications (Includes but not limited to scanning & uploading documents; preparing materials to be sent to students; invoicing; processing student deposit refunds; registration of student passports with US Embassies abroad; processing of overseas transcripts)
• Assistance for Marketing team (Includes website editing; social media updates; travel arrangements for staff; preparing and shipping materials for recruitment events and to individual student requests for information; market research as needed; maintain marketing supplies; registration and preparation for study abroad fairs and conferences; some attendance at on-campus recruitment events)
• Organize and maintain affiliation agreements with U.S. colleges, and overseas partnership agreements
• Develop and maintain knowledge of TEAN offerings in order to accurately advise students and parents.
• Answering and directing all incoming calls, as well as answering student and parent questions and providing excellent customer service either in person or via telephone and email.
• Assist accountant with clerical duties including processing all incoming payments and other tasks as needed
• Generate weekly marketing and enrolment reports for distribution to all staff
• General office clerical duties including but not limited to processing, sorting and logging all incoming mail daily; maintaining hard copy and electronic filing system; and maintaining office supplies
• Depending on the skill set, the incumbent may be given their own programs to manage.

Background requirements

• Bachelors degree required
• Prior study abroad or international travel experience desirable
• Computer skills required (Word and Excel). Knowledge of Quickbooks would be helpful.
• Familiar with and active user of social media
• Excellent communication (written and oral) including outstanding phone manner
• Positive, helpful and friendly attitude
• Comfortable working in small office environment
• Team player, with ability to work autonomously
• Detail oriented
• Ability to prioritize competing tasks / Time management
• Able to handle lifting 30lb brochure boxes
• Passion for study abroad/international travel
• Ability to undertake domestic and international travel as required
• Valid passport

Application Instructions

To apply please email a resume and cover letter to Karen Kehr, Human Resource Consultant (jobs@educationabroadnetwork.org). The cover letter should address our Company Core Values as listed on our web site. No phone calls