Job: Nippon Express – Specialist (Columbus, OH)
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Originally posted to Great Lakes JETAA by Rhea Young. See below for more info. Posted by Jayme Tsutsuse (Kyoto-fu, 2013-2014), organizer of Cross-Cultural Kansai. Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email.
Position: Specialist
Posted by: Nippon Express
Location: Columbus, OH
Type: Full-time
Overview:
Nippon Express is a Freight Forwarding Company and has recently acquired increased Import business. This increase in business will require an additional person to our team. This new full time position will be Exempt with the title of Specialist I, This position will do the required data entry, customer service to ensure the shipments are received in a timely manner. This position will require the employee to follow the business after hours. We will offer this position between $35,000 – $38,000 based on experience. This position prefers a Japanese speaker and related work experience.
Please find attached a copy of the job description. If you have any question please contact me at the number below.
Joyce Michles
Assistant Manager Administration & Accounting
Nippon Express USA, Inc.
Columbus Branch
3705 Urbancrest Industrial Dr
Grove City OH 43123
Phone: 614-801-5695 ext 104
Fax: 614-295-0029
Description:
Based on retained knowledge and proven experience, responsible for the handling of non-routine, sophisticated and complex shipping transactions and shipments for high profile customers; and handling of routine shipments and general department support as required or assigned.
Essential Duties:
A. 40% Analyze complex facts and efficiently handle multiple and fast-changing
priorities under tight deadlines with little direction; prepare documents for non-routine and complex shipments, with accuracy, precision and attention to details, and high quality customer satisfaction.
B. 20% Communicate effectively by demonstrating professionalism, courtesy and respect
in all interactions with internal departments (warehouse, sales, operations, etc.), other branches, and external contacts (U.S. Customs, Government agencies, air/ocean carriers and ports, trucking and rail companies, vendors or subcontractors). Obtain information needed to resolve shipping delays, entry or release issues, and coordinate activities of various entities from shipment to delivery to properly service customers.
C. 20% Coordinate timely pick up and delivery orders with trucking companies and piers.
D. 10% Provide excellent customer service through professional, direct customer contact.
Obtain additional information for correct classification and entries (Brokerage).
E. 5% Provide training to lower level employees as required; Generate PARS and
CARS to improve operations and customer service, and handle other ISO
responsibilities including audits (if location is ISO certified).
F. 5% General business support functions as required or assigned.
Minimum Requirements:
- College Degree or significant, relevant or appropriate working experience.
- Demonstrates expert knowledge in all functional or operational aspects of the specific department.
- Perfer Japanese speaker
Please send resume to:
Nippon Express Inc.
Attn: Joyce Michles, Human Resources
3705 Urbancrest Industrial Dr
Grove City Oh 43123
Email: joyce_michles@nittsu.com
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