Aug 28

Job: Bilingual Mobile Applications Developer Operations Support Specialist (Mountain View, CA)

Jobs Comments Off on Job: Bilingual Mobile Applications Developer Operations Support Specialist (Mountain View, CA)

Thanks to Tiffany Knearem (Yamanashi-ken 2011-12) for sharing this JET-relevant listing at her workplace.  She says they’re looking to hire ASAP. 

Posted by Jayme Tsutsuse (Kyoto-fu, 2013-2014), organizer of Cross-Cultural Kansai.  Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email.

Position: Bilingual Mobile Applications Developer Operations Support Specialist (Japanese)
Location: Mountain View, CA
Type: Full-time 

Overview:

A position is available with the growing developer support team of a major mobile application platform. The support specialist will help support app developers in both Japanese and English. This position requires a customer-obsessed individual who is passionate about assisting developers with the timely resolution of issues related to application development and sharing tools. Strong customer service skills and interest in mobile applications are critical. Due to the nature of this role a flexible schedule covering Japanese business hours is required.

Responsibilities

• Primary:

  • Provide email and real time support to application platform developers

  • Collaborate with cross-functional resources to bring issues to resolution quickly and efficiently

• Secondary:

  • Assist with creation and maintenance of online documentation for the application platform

  • Identify needs and collaborate on projects to improve support tools and processes

Minimum Qualifications

• Ability to communicate technical concepts clearly and effectively

• Love troubleshooting with proven ability to identify and troubleshoot customer issues quickly and efficiently

• Fluent oral and written skill in Japanese

• Fluent oral and written skill in English

• At least 1-2 years customer or client service experience

• Experience or interest to developing mobile application preferred

• Proactive, independent worker who can prioritize tasks and manage time effectively

• Knowledge of the local internet industry

• Good understanding of customer support best practices and familiarity with customer support success metrics

• Strong attention to detail and have excellent written communication skills

• Strong sense of responsibility