Job: Service Delivery Manager – International SOS (NSW, Australia)
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Originally posted to the JETAA NSW email newsletter. Posted by Jayme Tsutsuse (Kyoto-fu, 2013-2014), organizer of Cross-Cultural Kansai. Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email.
Position: Service Delivery Manager
Posted by: International SOS
Location: NSW, Australia
Type: Full-time
Overview:
The Service Delivery Manager (SDM) is responsible for deployment and adoption of Group Products for Australian and Japanese MNC customers in their assigned territory. This is a front line, customer facing and customer advocate role responsible for engaging with clients to discuss, understand, and plan for deployment of our products. This position is also responsible for ensuring optimal adoption of the products and their success.
This role requires a customer centric focus, ability to learn how our solutions can be configured including options, good grasp of how multiple products should be positioned as a solution and the ability to influence customer decisions. The role is also responsible for liaising and participating in cross functional teams and projects as required to support our customer base, including but not limited to working with the technical teams, account management, regional sales/business development managers, product management, travel data team, project coordinator and customer support specialist to ensure a successful implementation and overall client satisfaction with the products.
Visit the job listing for more information and to apply.
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