Jul 23

Jobs: Admissions Counselor – CAPA International Education (Boston)

Jobs Comments Off on Jobs: Admissions Counselor – CAPA International Education (Boston)

Via JET alum Carleen Ben.  Posted by Jayme Tsutsuse (Kyoto-fu, 2013-Present), organizer of Cross-Cultural Kansai.  Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email.

Position: Admissions Counselor
Posted by: CAPA International Education
Location: Boston, MA
Type: Full-time 

Overview:

CAPA International Education is an established leader in the development and administration of quality international education programs. For 40 years, CAPA has partnered with colleges and universities across the country and around the world, providing a full range of programs and integrated services designed to support all aspects of international education. A strong worldwide network, professional expertise, and demonstrated success in the field make this international education organization the preferred resource for a growing number of US institutions of higher learning. CAPA is recognized for rigorous and quality programs that integrate academic and experiential learning opportunities at our Global City centers and specialized custom programs that are specifically designed to meet an institution’s needs. 

The Admissions Counselor is responsible for recruiting leads, advising students during the application process, and ensuring the student enrolls in a CAPA program. This position will report to the Student Admissions Supervisor.  Responsibilities include:

Recruitment:
  *         Recruiting students who have expressed interest in attending a CAPA program through making phone calls and sending email messages.
  *   Offering advice on program selection and answering program- specific, country-specific, and other questions, such as those regarding credit transfer, scholarships, and financial aid.
  *   Providing a high level of customer service support to students by answering any application and pre-departure questions they might have and helping them prepare them for their time abroad.
  *   Meeting daily phone call and email volume targets as well as term-based student enrollment targets.
  *   Assisting with mailing of brochures and fair materials as needed.

Admissions:
*         Engage students who have applied to one of CAPA’s program and maintain contact with them as you assist them through the enrollment process.
  *   Speak regularly with the student accounts department to review student payment activity and assist when necessary to follow up on payments.
  *   Monitor enrollments and student paperwork deadlines.
  *   Manage client folders and ensure all information is up-to-date.
  *   Keep students engaged throughout the enrollment process and ensuring they complete their application and deposit.
  *   Advise applicants and inquiries on program selection, answers program specific questions as well as country specific questions, and helps with questions concerning: credit transfer, scholarships and financial aid and any other questions.
  *   Adhere to preset daily call/email volume targets as well as student enrollment targets per term.

Overall:
  *   Maintaining student leads in Salesforce, an internet-based sales program, and tracking communications through it.
  *   Maintaining an organized workspace.
  *   Provide a high level of customer service support to students, institutional contacts and parents by answering any application and pre-departure questions they might have, and preparing them for their time abroad.
  *   Other duties as assigned by the Student Admissions Supervisor
Notes: Some travel may be required during high-volume university recruitment drives.
Key Skills
*         Able to work independently but also a team player
*         Outgoing and energetic personality
*         Exceptional phone etiquette
*         Exceptional verbal and written communication skills
*         Strong listening skills
*         Customer service orientation
*         Ability to pay attention to detail
*         Strong organizational skills
*         Ability to adapt

Qualifications:

*         BA/BS degree required
*         Ability to work independently
*         Strong organizational, communication, leadership, and customer service skills
*         Strong written, verbal and presentation skills
*         Exceptional phone etiquette

*         Desire to work in a team environment across departments
*         Enthusiastic, outgoing personality with a constant willingness to lend a helping hand
*         Drivers license preferred
*         Experience working in a study abroad office or for a study abroad organization preferred
*         Study abroad experience and a foreign language preferred
*         Prior experience working with university students preferred

Benefits Include:
*         Salary plus bonus plan
*         Medical/dental insurance
*         401k retirement savings plan
*         Three weeks paid time off in the first year, four weeks thereafter
*         CAPA International Education is an equal opportunity employer

If you are looking for an exciting career opportunity with room to grow, mail, fax, or email your resume and cover letter with salary requirements to:
Human Resources
CAPA International Education
65 Franklin Street
5Th Floor
Boston, MA 02110
Email: jobs@capa.org
Fax: 857-207-3324