Dec 16

Job: Japanese Support CSR at PAI and Wizards of the Coast

Jobs Comments Off on Job: Japanese Support CSR at PAI and Wizards of the Coast

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Position: Japanese Support CSR
Location:  Field
Type: Full-time

Overview:

Suits Optional…
…Brains Required!!

PAI and Wizards of the Coast, a subsidiary of Hasbro, Inc., and the world’s largest publisher of adventure games, including Magic: The Gathering® Trading Card Game and Dungeons & Dragons® Roleplaying Games has an exciting opportunity for a Japanese Support CSR to join the PAI team.

This position will be working for a vendor of Wizards of the Coast to provide Customer Service support. All qualified applicants’ resumes will be shared with our vendor for pre-screening and selection. All information will be kept confidential.

Essential Duties: The Japanese Support CSR is responsible for responding to inquiries from customers, providing assistance to the end user on supported products including Wizards of the Coast core brands, applications, and software. The Japanese Support CSR is responsible for accurate and efficient problem diagnosis. Must remain informed and trained in current products and have excellent customer service skills. Must be able to follow multiple processes accurately. Knowledge and experience with Wizards of the Coast products (Magic: The Gathering and Dungeons & Dragons) is a requirement, and knowledge/experience with products should be included with your cover letter or in your submission. Language and cultural fluency in Japanese is a must.

More details can be found on the official site here.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High School diploma or equivalent. Three to six months related experience and/or training; or equivalent combination of education and experience. 1-3 years customer service with direct customer interaction, general knowledge of PC applications and software, hardware and system configuration knowledge, strong problem diagnosing, and problem solving skills. Knowledge of Wizards of the Coast core brands, particularly Magic: the Gathering organized play, is required.

SKILLS: Must be well organized and able to handle multiple tasks, a team player able to work in a fast-paced environment. Must be a person who is very positive and enjoys the work. Must be motivated towards constantly improving customer service and technical skills using tools provided by the company, as well as pursuing self-development beyond that available through the workplace.

LANGUAGE SKILLS: Must be fluent in Japanese and English. Must have strong verbal communication skills with the ability to read and comprehend simple instructions, short correspondence, and memos, ability to write clearly in correspondence and to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to calculate sums, subtractions, divisions, and multiplications as seen in Wizards of the Coast core brands.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS: To perform this job successfully, an individual must have experience in the following software applications:

• Internet Explorer/Firefox
• E-mail Microsoft Outlook and/or Express
• Others may be indicated for specific customer support
• Ability to apply skills enabling the application of new or proprietary software with training
• Ability to type 45 WPM error free.

CERTIFICATES, LICENSES, REGISTRATIONS: No certificates, licenses or registrations are necessary to perform this job successfully.

PHYSICAL DEMANDS: This job requires an individual to sit, chat and hear over 2/3 of the time. It requires looking at a PC monitor over 2/3 of the time. It does not require an individual to stand, walk, reach extensively with hands and arms, climb or balance, stoop, kneel, crouch, crawl, taste or smell.

This job rarely requires lifting weight of more than 10lbs. to be lifted or force be exerted. This job requires an individual to have close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) in order to look at computer monitors and status monitors. Manual dexterity is also a requirement for typing, use of a mouse and phone device.

Application:

Apply via this site