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18
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Comments Off on Job: Call Center Agent in Mt. View, CA Fluent in Japanese (Speak and Write)
Job: Call Center Agent in Mt. View, CA Fluent in Japanese (Speak and Write)
Jobs Comments Off on Job: Call Center Agent in Mt. View, CA Fluent in Japanese (Speak and Write)
Job listing received directly form Randstad Staffing. If you apply, please let them know that you learned of the job listing via JETwit:
Call Center Agent in Mt. View, CA Fluent in Japanese (Speak and Write)
TO APPLY FOR THIS POSITION, PLEASE CLICK ON THE FOLLOWING LINK: https://interview.harqen.com/interviewnow/9054/6311
Or E-mail resume to: monica.calderon@randstadusa.com
Duties & Responsibilities:
· Provide phone and email support to resolve user problems.
· Helping customers work systematically through technical problems, help customers understand the features, and benefits of new products.
· Follow pre-defined (as trained) support procedures and policies.
· Support a wide-variety of types for products such as: mobile hardware, payments, digital media, etc.
· Work in a fast-changing, fast-paced workplace.
· Work with fellow agents to solve difficult customer issues.
· Effectively and judiciously escalate issues with clear communication.
**SWING ONLY**
**This is a 4 to 6 month temporary assignment**
**Must be able to pass a criminal background check**
**Pays $19.00/hrly**
Skills & Experience:
· 2 years of strong customer support experience with the ability to work flexible hours.
· Enthusiastic consumer digital technology/media user — prefer personal use of Android products and strong Android knowledge.
· Specialized experience may be required, based on products supported at the time of hire such as: technical hardware support/installation, financial transaction support, etc.
· The technical knowledge (knowledge of Android) to successfully troubleshoot with first call resolution where possible or to know when to escalate to another member of the team.
· Ability to resolve billing and payment queries.
· Enjoy the challenges of working with a wide variety of people.
· Strong desire to learn continually and grow professionally.
· Driven to master the products they’re supporting/offering.
· Comfortable communicating non-technical solutions to technically complex matters.
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