Mar 31

Job: Customer Service Representative – Chicago

Jobs Comments Off on Job: Customer Service Representative – Chicago

Via JETAA Chicago:

Customer Service Representative

Job Description –

The customer service representative acts to bridge communication between customers, outside representatives and sales managers. He or she will process orders and provide support to customers and distributors regarding order status, pricing and delivery. The customer service representative works closely with the purchasing department and the warehouse to ensure prompt and efficient shipments, guaranteeing customer satisfaction.

Detailed Duties –

1.  Process and expedite customer orders

• Enter orders received via phone, fax or mail
• Fax and mail order acknowledgments
• Enter changes in request dates, quantities or items
• Make simple decisions regarding allocations in tight inventory situations
• Print picking tickets for order shipments

2.  Process sample requests

• Enter orders received via phone, fax or mail – referring to sales representatives  for qualification if necessary
• Request procurement of units through purchasing on out-of-stock or new items
• Arrange for testing of sample units prior to shipment (power supplies)
• Print shipping memos for shipment
• Distribute copies of shipping memos (file, sales representatives, sales managers)

3.  Respond to the questions and needs of customers and representatives

• Provide price quotes (written and verbal), notify respective department, follow-up and stock checks
• Answer questions pertaining to delivery or manufacturing status
• Interface with Operations Management regarding delivery and shipping problems
• Give detailed follow-up to customers on shipments, researching track orders (UPS, Federal Express, DHL, etc.)
• Review weekly open item reports when required by customer
• Fax pre-delivery paperwork when required by customer
• Provide competitor cross information (Semiconductors)
• Refer technical questions to technician or Sales Managers

4.  Issue RMA numbers for product returns

• Obtain RMA number from Service Pro for return of samples, incorrect or defective product
• Enter recommended procedure and action codes for disbursement of returned units
• Answer customer requests for status of returned product.

5.   Provide back-up support on phones for incoming calls, participate in annual inventory (counting, data input, reconciliation), provide assistance during bi-annual audit.

6.   Update customer files with supporting documents (purchase orders, correspondence, etc.).

7.   Complete certificates of origin for customers. Assist customers, representatives and distributors in the use of our website.

Interested parties should contact Hiroko Shimura
athshimura at pasonamic dot com