Please reach out to Elizabeth at <elizabeth.scheley@nems.org> to apply or for further inquiries.

DEPARTMENT: MSO

REPORT TO: UTILIZATION/QUALITY IMPROVEMENT MANAGER

SUMMARY OF POSITION:

The Outreach Coordinator will develop and implement various outreach activities to facilitate the activation and engagement of Health Plan members, document and report program progress and measure outcomes to Health Plan as required.

ESSENTIAL JOB FUNCTIONS:

• Understand program details and measure requirements for Health Plan’s Practice Improvement Program (PIP) and Pay For Performance Program (P4P)
• Develop and implement outreach activities to managed care members assigned by Health Plan to NEMS, to generate interest in NEMS services
• Conduct outreach activities to assigned members by phone, mail or any other form of communication method approved by NEMS Administration
• Communicate with each PCP clinic and staffs regarding current outreach activities to promote awareness of PIP/P4P program
• Coordinate and communicate with other NEMS Outreach Coordinators and staff partaking in outreach activities
• Collect and report statistical information for monthly and quarterly reports
• Document program measure results and submit to Health Plan as required
• Prepare project reports for submission to Health Plan for each measure as required
• Contribute to NEMS’ marketing strategy and other outreach project planning
• Attend and coordinate conferences and meetings as needed
• Performs other job duties as required by manager/supervisor.

QUALIFICATIONS:

• Completion of a 2-year degree
• One (1) years experience in Healthcare Administration field
• Working knowledge of project management and outreach program
• Knowledge of State/Federal healthcare compliance requirements, particularly DHCS/Medi-Cal guidelines a plus
• Strong English oral and written communication skills with strong analytical and problem-solving skills
• Ability to self-manage in a detail-oriented environment
• Ability to operate PC based software programs or automated database management systems preferred
• Good organization and prioritization skills, outstanding in time management

LANGUAGE:

• Must be able to fluently speak, read and write English.
• Fluent in Chinese (Cantonese and/or Mandarin) required.
• Fluent in other languages are an asset.

STATUS:

This is an FLSA non-exempt position.

This is not an OSHA high-risk position.

I acknowledge that I have read, understood and accept this job description and am able to perform these essential job functions without restrictions. I also understand that it may be modified from time to time.

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Employee Print Name Employee Signature Date

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Manager Print Name Manager Signature Date

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