Job: Operations Support Supervisor – Japanese Language (Los Angeles)
Jobs 
Comments Off on Job: Operations Support Supervisor – Japanese Language (Los Angeles)
Via JET alum Lejarie Battiste . Posted by Dipika Soni (Ishikawa-ken, 2003-06). Dipika has recently moved back to London but is interested in hearing about any Japan-related opportunities across the globe.
———————————————————————————————————————————-
***Note: If you apply for this position, please let them know you learned of it from JETwit. Thanks.***
Job Position: Operations Support Supervisor – Japanese Language (Los Angeles)
Job Details:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Researches trends, analyzes data and monitors service performance for the Service division.
• Collaborates with department managers, as must review Quality Assurance metrics and ensure a consistent customer experience.
• Acts as a communicator between Japan, Europe, and US office to relay any information that impacts online or offline services.
• Translates various documents, which consists of news article translation that will be uploaded to a live web site.
• Create, updates and maintains procedures.
• Creates and implements “best practices” training.
EDUCATION and/or EXPERIENCE:
• BA or BS college degree from an accredited university
• 2-4 years call center experience
• 1 – 2 year of supervisory / management experience
• 1 year professional Japanese translation experience (not required, but a plus)
• Project Planning skills and experience preferred
• Strong math skills which includes the ability to provide analysis of contact center data required
• Interest or knowledge of the video game industry preferred
How to apply:
http://www.indeed.com/viewjob?jk=7400abcf5ee2a6f3&from=tellafriend
Comments are closed.