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Position: Helpdesk Engineer
Posted by: iiicareer / interesse international inc
Location: New York, NY, USA
Contract: Full-Time
Thanks to friend of JET, Seiko Maruyama for passing along the following job opening.
This position assesses and troubleshoots computer support problems and resolves problems of users. We are looking for self-motivated, team-oriented and highly organized individuals. A work location will be at a client’s site mostly in NY/NJ area. In response to our client’s request, this position does not have an established work schedule. You will be required to work a flexible schedule based on the client’s needs. Please understand that the position will require flexibility on your part.
PRIMARY RESPONSIBILITIES:
1. Serving as the first point of contact for customers seeking technical assistance over the phone or email.
2. Good knowledge of Microsoft Windows OS (Windows10), Microsoft Office, E-mail (Exchange/Outlook),
Microsoft Office 365, Adobe Acrobat related, and Database (basic skills are OK).
3. Support users by using Helpdesk tickets system and follow-up with users.
4. Maintaining and creating technical documents, such as user manuals and procedures.
5. Software installations, configurations, troubleshooting for users.
6. Hardware (PC, Printer, etc.) setup, installations and configurations for users.
7. Needs to communicate with our vendor and manufacture for the new order, product replacement, and/or technical support from them.
8. Planning and conducting the user training at the client’s site.
KNOWLEDGE AND SKILL REQUIREMENTS:
1. Excellent skills of Microsoft OS and Office products.
2. Good PC knowledge and skills.
3. Basic Network and cloud knowledge.
4. Excellent communication skills. If you know Japanese, it would be a plus.
5. Excellent customer service skills.
6. Strong team orientation skills.
7. Must be authorized to work in the U.S.
REQUIRED EDUCATION AND EXPERIENCE:
1. Bachelor’s Degree in MIS or CIS.
2. Entry level of experience in IT Helpdesk Engineer or a similar position is a plus.
A Japanese IT company in NY seeks an Entry-Level Helpdesk Engineer. No prior experience required—strong IT/MS skills and basic Japanese are a plus.
Application Process: For more information or to apply, please click here – https://iiicareer.com/applicant/en/detail.php?recid=64061
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