Nov 9

Job: Travel Experience Specialist – Inside Travel Group (Broomfield, CO, USA)

Jobs Comments Off on Job: Travel Experience Specialist – Inside Travel Group (Broomfield, CO, USA)

Posted by Sydney Sparrow. Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email.

Position: Assistant Professor of Instruction in Japanese
Posted by: Inside Travel Group
Location: Broomfield, CO, USA, remote possible
Contract: Full-Time; no visa sponsorship

Thanks to Inside Travel Group for passing along the following job opening.

Description: Inside Travel Group is currently accepting applications for a Travel Experience Specialist (Customer Support) to join our Broomfield, US office from January 2024.

Your role as a Travel Experience Specialist is twofold: proactively seeking opportunities to improve clients’ experience, as well as reactively helping to resolve any inbound issues, problems or requests.

The Customer Experience team plays an important role in monitoring the day-to-day travel environment, surveying everything from air and rail services through to weather events and public health risks, to keep our travelers abreast of any potential issues that might arise.

No two days are the same for our Customer Experience team. There will be lots of itinerary-related questions, assistance for any missed transfers and requests for extra guides or experiences, as well as assisting with more serious incidents such as lost items or illness and injury, too. This is a real plate spinning role, overseeing our customer support phone line, inbox and TESS (our customer support ticketing system) to calmly, effectively, and efficiently find solutions. In the world of travel, things don’t always go to plan – you are the port in a storm, using your resilience and determination to turn things around so our customers can carry on with their day.

Application Process: For more information and to apply, please click here –  https://insidetravelgroup.com/jobs/travel_experience_specialist/