Job: Network Support Engineer w J/E fluency (Seattle, WA)
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The following job listing was posted on the JETAA Pacific Northwest yahoogroup:
Do you know any Network Support Engineer with Japanese and English fluency that may potentially be interested in a full-time position in Seattle, WA? The company is willing to relocate candidates from anywhere in the US. If you do, please have the candidate contact me directly at asiharath [at] kforce [dot] com.
Thanks!
Anousinh Siharath
Position Summary
Full-time
Seattle, WA
Network Support Engineer
The Network Support Engineer II (NSE) provides remote technical assistance on our products to internal and external customers and our partners in Japan.
Hours Mon-Thurs 4/10’s
Responsibilities
• Provides Level 1 and Level 2 technical support to troubleshoot and resolve hardware and software issues on our devices
• Proactively and effectively communicates status, plan-of-action, and resolution of issues
• Provides our customers and partners with a consistently high-quality support experience
• Participates in on-going training with our products and related technologies
• Maintains high schedule adherence (work hours and on-phone time)
• Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication
• Manages multiple cases and prioritizes based upon customer and business needs
• Follows standards-based processes defined in our Quality Management System (QMS)
• Performs additional projects as required
Qualifications
• Language requirements: Must be fluent in both English and Japanese
• Minimum 3-4 years experience in a technical support role, working with relevant technologies
• Support experience with corporate customers in production environments preferred
• BA/BS degree or equivalent experience preferred
• Hands on technical experience with and very knowledgeable on LAN/WAN operations, Network protocols,
• Advanced knowledge of UNIX or Linux Operating systems required
• Experience with networking hardware strongly preferred
• Intermediate understanding of TCP/IP protocols and the OSI model
• Proficient with Windows OS
• VLAN – setup and implantation
• Knowledge of DNS protocol/BIND
• Able to work with moderate supervision
• Proven track record in a team environment
• Analytical thinker with strong attention to detail
• Must be able to read, write and speak English fluently, including technical concepts and terminology.
• Must be able to relay technical information to customers with varying skill levels
• Experience with Clarify a plus
Physical Demands and Work Environment
Duties are performed in an office environment while sitting at a desk or computer table. Ability to utilize a computer keyboard. Communicate on the telephone via headset. Ability to read material on computer monitor. Position requires shift work (weekends and weekdays)
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