Oct 6

Job: Bilingual Customer Service Rep. (Iowa)

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Via the Japan America Society of Iowa: 

Job Area: Customer Service
Business Area: Health
Location: Clive, Iowa
Career Category: Recent College Graduate
Full/Part Time: Full Time
Regular/Temporary: Regular
Date Posted: 09/30/2009
Close Date: 10/30/2009

Responsibilities:
Respond to claim and benefit telephone inquiries from customers, providers, marketing arms, and other insurance companies.*****

Qualifications:

  • High school diploma or equivalent with one year work experience. 
  • Exam of Language Testing International at or above advanced level required.
  • Periodic recertification required. 
  • Able to accurately understand,read, and translate context. 
  • Strong oral and written communication skills. 
  • Japanese as primary language with English as a 2nd language required. 
  • Basic PC and keyboard skills with typing at 35-40 cwpm. 
  • Basic math skills, good written and verbal communication skills, and analytical skills with the ability to be detail conscious. 
  • Prolonged periods of keyboarding, sitting, and exposure to PC screen. Extensive telephone use.

Preferred Skills:
Helpful to have course work in medical/dental terminology, industry courses (e.g. LOMA, HIAA), as well as prior claim paying, customer service, and/or medical/dental field experience.
Background Check Requirements:
Employment at the Principal Financial Group is contingent upon completion of a thorough background check.

Please see this HERE for application instructions.


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