{"id":51657,"date":"2025-11-15T09:39:00","date_gmt":"2025-11-15T13:39:00","guid":{"rendered":"https:\/\/jetwit.com\/wordpress\/?p=51657"},"modified":"2025-11-12T21:56:48","modified_gmt":"2025-11-13T01:56:48","slug":"job-travel-experience-specialist-inside-travel-group-remote-optional","status":"publish","type":"post","link":"https:\/\/jetwit.com\/wordpress\/2025\/11\/15\/job-travel-experience-specialist-inside-travel-group-remote-optional\/","title":{"rendered":"Job: Travel Experience Specialist &#8211; Inside Travel Group (Remote-Optional)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Posted by\u00a0<strong>Sydney Sparrow.<\/strong>\u00a0<a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSce8qNN4OwZFQwlpapooqSBmyTvqa1nJB6BnoiYQDJ1iWOtMg\/viewform?sub=Subscribe&amp;hl=en\">Click here<\/a>\u00a0to join\u00a0the\u00a0JETwit Jobs Google Group\u00a0and receive job listings\u00a0even sooner\u00a0by email<\/em>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\" \/>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Position:<\/strong> Travel Experience Specialist<br><strong>Posted by:<\/strong><\/em> <em>Inside Travel Group<br><strong>Location:<\/strong><\/em> <em>Remote-Optional<br><strong>Contract:<\/strong> Full-Time<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thanks to Madeline Bradshaw with Inside Travel Group for passing along the following job opening.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your role as a Travel Experience Specialist is twofold: proactively seeking opportunities to improve clients\u2019 travel experience and reactively assisting in resolving inbound customer issues, concerns, or requests. As a key member of the Customer Experience team, you\u2019ll play a pivotal role in delivering exceptional customer service while monitoring the day-to-day travel landscape. This includes surveying air and rail services, weather events, and public health risks to keep our travelers informed of any potential disruptions.<br><br>No two days are the same for our Customer Experience team, as you&#8217;ll manage itinerary-related inquiries, provide assistance with missed transfers, and fulfill requests for additional guides or unique travel experiences. You&#8217;ll also support clients in more challenging situations such as lost items, medical emergencies, or unexpected delays. This is a multitasking role that involves managing the customer support phone line, inbox, and TESS (our customer support ticketing system) to calmly, efficiently, and effectively deliver solutions.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p class=\"wp-block-paragraph\">In the fast-paced world of travel, challenges are inevitable. You are the dependable customer support specialist who thrives on resilience and determination, always ready to turn situations around so our customers can continue their journey without a hitch. As part of a dynamic and passionate team, you\u2019ll contribute to delivering unparalleled customer satisfaction while enhancing travelers&#8217; lives through memorable cultural experiences.<br><br><strong>Key responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answering customer inquiries, requests and issues by telephone and email\u202f\u202f<\/li>\n\n\n\n<li>Coordinate with the operations team and travel consultants on customer experience issues\u202f<\/li>\n\n\n\n<li>Handling incidents and issues in TESS<\/li>\n\n\n\n<li>Troubleshoot during service disruptions \u2013 earthquakes, typhoons etc\u202f<\/li>\n\n\n\n<li>Liaise with service providers to ensure seamless service delivery\u202f<\/li>\n\n\n\n<li>Participate in projects during low season in order to improve service quality\u202f\u202f<\/li>\n\n\n\n<li>Seek every opportunity to enhance clients\u2019 experience within destinations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Application Process<\/strong>: For more information and to apply, please click here &#8211; \u00a0<a href=\"https:\/\/careers.insidetravelgroup.com\/jobs\/6729709-travel-experience-specialist\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/careers.insidetravelgroup.com\/jobs\/6729709-travel-experience-specialist<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Posted by\u00a0Sydney Sparrow.\u00a0Click here\u00a0to join\u00a0the\u00a0JETwit Jobs Google Group\u00a0and receive job listings\u00a0even sooner\u00a0by email. Position: Travel Experience SpecialistPosted by: Inside Travel GroupLocation: Remote-OptionalContract: Full-Time Thanks to Madeline Bradshaw with Inside Travel Group for passing along the following job opening. Your role as a Travel Experience Specialist is twofold: proactively seeking opportunities to improve clients\u2019 travel experience [&hellip;]<\/p>\n","protected":false},"author":141,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-51657","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Posted by Sydney Sparrow. 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