{"id":49752,"date":"2023-08-23T09:36:00","date_gmt":"2023-08-23T13:36:00","guid":{"rendered":"http:\/\/jetwit.com\/wordpress\/?p=49752"},"modified":"2023-08-31T09:40:51","modified_gmt":"2023-08-31T13:40:51","slug":"job-sales-team-leader-inside-travel-group-broomfield-co","status":"publish","type":"post","link":"https:\/\/jetwit.com\/wordpress\/2023\/08\/23\/job-sales-team-leader-inside-travel-group-broomfield-co\/","title":{"rendered":"Job: Sales Team Leader – Inside Travel Group (Broomfield, CO)"},"content":{"rendered":"\n

Posted by Sydney Sparrow.<\/strong> Click here<\/a> to join the JETwit Jobs Google Group and receive job listings even sooner by email<\/em>.<\/p>\n\n\n\n

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Position:<\/strong> Sales Team Leader
Posted by:<\/strong><\/em> Inside Travel Group<\/em>
Location:<\/strong> Broomfield, CO, USA
Contract:<\/strong> Full-Time\u202f; No visa sponsorship<\/em><\/p>\n\n\n\n

Our Values<\/strong><\/p>\n\n\n\n

In everything we do at Inside Travel Group, we strive to deliver a Quality and Friendly service with Integrity, Determination and Passion using our collective Knowledge. This is at the heart of the organization, and the company looks for every individual to demonstrate this daily. Each member of the team is expected to exemplify the company values through their work and professional conduct. We expect everyone to set an example to those around them and to be conscious that they are representing the company when working with customers and partner organizations.<\/p>\n\n\n\n

Our Culture<\/strong><\/p>\n\n\n\n

You’ll be part of a fun, friendly team of employees, all of whom share a passion for our destinations, a belief in our brands and a strong collective sense of values and purpose. Our work culture is supportive, creative and dedicated, and it’s at its best when we all try to lead by example; the more you put in, the more you and the team get out, and it’ll be important that you play your part.<\/p>\n\n\n\n

Job Purpose<\/strong><\/p>\n\n\n\n

To maximise the performance of your team of Travel Consultants, driving them to hit individual and team targets in productivity, sales, service and profit.<\/p>\n\n\n\n\n\n\n\n

The Role<\/strong><\/p>\n\n\n\n

You\u2019ll be accountable for the performance of your team of Travel Consultants (up to 7), maximizing their potential to convert suitable enquiries to bookings at a high rate while providing world-class customer service. Your role will be to coach, inspire, guide and motivate your team to get the most out of every individual, supporting them to hone their sales skills, deepen their destination knowledge and excel at customer service. You\u2019ll hold them to account when they miss the mark, coaching them through challenges and difficult situations.<\/p>\n\n\n\n

You\u2019ll embody the ITG values and ensure your team live our \u201cSales as Service\u201d ethos \u2013 balancing our commitment to world-class customer service with the commercial imperative. You\u2019ll focus on making sure all opportunities are maximized \u2013 whether that be ensuring each new client enquiry is given the best chance to convert or ensuring that any complaints are handled as effectively as possible. You\u2019ll be responsible for ensuring ITG process and policy are consistently applied within your team.<\/p>\n\n\n\n

You\u2019ll build a supportive team culture for all individuals whether they be office based, hybrid or fully remote, motivating and inspiring the team to reach their potential whilst also encouraging personal responsibility and ownership. You will model the culture of self-directed learning that underpins ITG\u2019s approach to personal development. Your team will balance a positive, competitive attitude toward sales targets with a desire to delight their clients at every opportunity. You\u2019ll share your team\u2019s passion for their destinations and their desire to share these experiences with their clients.<\/p>\n\n\n\n

Onboarding of new starters will be a key part of your role, designing and delivering training while ensuring it is embedded effectively. You\u2019ll actively look for opportunities for improvement from all team members, using data to help analyse their performance.<\/p>\n\n\n\n

Who you will be working with<\/strong><\/p>\n\n\n\n

You will lead a team of Travel Consultants of varying experience. You\u2019ll be flexible in your leadership style depending on the individual and their stage of development. Ensuring a mutually beneficial relationship based on trust, honesty and respect with your direct reports is essential.<\/p>\n\n\n\n

You\u2019ll work in close partnership with other Sales Team Leaders within branch, under the leadership of the Branch Sales Manager. You\u2019ll work together to make the most of all enquiries and opportunities and ensuring consistency in approach. You\u2019ll tackle challenges together, come up with creative ideas for improvement and feedback key information to product, operations and marketing teams. You\u2019ll also work closely with the global Sales Management team exchanging ideas and experiences to set and define best practice across the function.<\/p>\n\n\n\n

Level of budgetary responsibility<\/strong><\/p>\n\n\n\n

You will be responsible for authorising refunds or payments to remedy client complaints where necessary. You\u2019ll also have a small monthly budget to spend on incentives and team building for your team.<\/p>\n\n\n\n

What you will be doing<\/span><\/strong><\/p>\n\n\n\n

Team Management and Leadership<\/strong><\/p>\n\n\n\n