{"id":40441,"date":"2016-10-27T05:32:35","date_gmt":"2016-10-27T09:32:35","guid":{"rendered":"http:\/\/jetwit.com\/wordpress\/?p=40441"},"modified":"2016-10-27T05:33:39","modified_gmt":"2016-10-27T09:33:39","slug":"job-student-services-manager-studygroup-new-york-usa","status":"publish","type":"post","link":"https:\/\/jetwit.com\/wordpress\/2016\/10\/27\/job-student-services-manager-studygroup-new-york-usa\/","title":{"rendered":"Job: Student Services Manager &#8211; StudyGroup (New York, USA)"},"content":{"rendered":"<p style=\"text-align: left\"><span style=\"color: #000000\"><em>Posted by\u00a0<strong>Sydney Sparrow<\/strong>, an ALT currently living in Toyota City<\/em><em>.\u00a0<span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/groups.google.com\/forum\/?hl=en&amp;fromgroups#%21forum\/jetwitjobs\">Click here<\/a><\/span>\u00a0to join\u00a0the\u00a0<span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/groups.google.com\/forum\/?hl=en&amp;fromgroups#%21forum\/jetwitjobs\">JETwit Jobs Google Group<\/a><\/span>\u00a0and receive job listings\u00a0even sooner\u00a0by email.<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"color: #000000\"><em><b>P<\/b><b>osition:<\/b>\u00a0Student Services Manager<\/em><\/span><br \/>\n<span style=\"color: #000000\"><em><strong>Posted by:\u00a0<\/strong>StudyGroup<\/em><\/span><br \/>\n<span style=\"color: #000000\"><em><strong>Locati<\/strong><strong>on:<\/strong>\u00a0New York, NY, USA<\/em><\/span><br \/>\n<span style=\"color: #000000\"><em><strong>Contract: <\/strong>Full\u00a0Time<\/em><\/span><\/p>\n<p><span style=\"color: #000000\">Provide administrative support in all matters pertaining to Student Services including finance, accommodations, and activities. Ensure superior customer service for all clients; manage accurate and complete student files; support all booking and post arrival transactions where necessary.<\/span><\/p>\n<p><span style=\"color: #000000\"><strong>Key Responsibilities:\u00a0<\/strong>Manage the Student Services department:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000\">Management<\/span>\n<ul>\n<li><span style=\"color: #000000\">Oversee the daily operations of the Student Services office.<\/span><\/li>\n<li><span style=\"color: #000000\">Manage Student Services staff.<\/span><\/li>\n<li><span style=\"color: #000000\">Oversee petty cash and office supply ordering.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000\">Customer Service<\/span>\n<ul>\n<li><span style=\"color: #000000\">Deliver friendly, efficient and professional customer service to students.<\/span><\/li>\n<li><span style=\"color: #000000\">Provide general student support services, including local and travel information, help with bank accounts, flight confirmations, ID cards, log-in <\/span>IDs<span style=\"color: #000000\"> and passwords, etc.<\/span><\/li>\n<li><span style=\"color: #000000\">Resolve or refer student problems and queries to Study Group colleagues as appropriate.<\/span><\/li>\n<li><span style=\"color: #000000\">Assist with weekly student inductions.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000\">Finance<\/span>\n<ul>\n<li><span style=\"color: #000000\">Ensure correct collection and allocation of payments.<\/span><\/li>\n<li><span style=\"color: #000000\">Liaise with Direct Sales on direct student debt collection.<\/span><\/li>\n<li><span style=\"color: #000000\">Oversee outstanding student debt report, and take appropriate measures to collect as necessary.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000\">Administration<\/span>\n<ul>\n<li><span style=\"color: #000000\">Manage post-arrival course changes, ensuring accurate information is entered into student database.<\/span><\/li>\n<li><span style=\"color: #000000\">Ensure completeness of student immigration records, addresses, emergency contacts, etc. in student database.<\/span><\/li>\n<li><span style=\"color: #000000\">Manage activity program, housing, and airport transfers as required.<\/span><\/li>\n<li><span style=\"color: #000000\">Prepare for student arrivals: liaise with IAC to ensure accurate arrival information for incoming students.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000\">Sales<\/span>\n<ul>\n<li><span style=\"color: #000000\">Provide tours and information for walk-in and phone inquiries.<\/span><\/li>\n<li><span style=\"color: #000000\">Provide current students with necessary information to encourage extensions and upgrades.<\/span><\/li>\n<li><span style=\"color: #000000\">Assist Center Director with managing local agent relationships.<\/span><\/li>\n<li><span style=\"color: #000000\">Group Liaison: obtain quotes for trips, accommodation, and transfers.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!--more--><\/p>\n<p><span style=\"color: #000000\"><strong>Qualifications:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000\">Bachelor\u2019s degree required<\/span><\/li>\n<li><span style=\"color: #000000\">Previous customer service experience, preferably in academia<\/span><\/li>\n<li><span style=\"color: #000000\">1-year managerial experience<\/span><\/li>\n<li><span style=\"color: #000000\">Problem-solving abilities<\/span><\/li>\n<li><span style=\"color: #000000\">Cultural awareness \/ sensitivity<\/span><\/li>\n<li><span style=\"color: #000000\">Pro-active<\/span><\/li>\n<li><span style=\"color: #000000\">Ability to multi-task and prioritize assignments<\/span><\/li>\n<li><span style=\"color: #000000\">Excellent communication skills<\/span><\/li>\n<li><span style=\"color: #000000\">Office and IT skills \u2013 Word, Excel, databases, ability to troubleshoot software \/ tech issues<\/span><\/li>\n<li><span style=\"color: #000000\">Financial acumen<\/span><\/li>\n<li><span style=\"color: #000000\">Strong administrative skills<\/span><\/li>\n<li><span style=\"color: #000000\">Passion for customer service<\/span><\/li>\n<li><span style=\"color: #000000\">Sales experience preferred<\/span><\/li>\n<li><span style=\"color: #000000\">Knowledge of foreign language(s) preferred<\/span><\/li>\n<li><span style=\"color: #000000\">Study abroad experience preferred<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000\"><strong>Application Process:<\/strong> To apply please <span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"http:\/\/studygroup.applytojob.com\/apply\/oQY5xi\/Student-Services-Manager?source=JET\">click here<\/a><\/span>.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Posted by\u00a0Sydney Sparrow, an ALT currently living in Toyota City.\u00a0Click here\u00a0to join\u00a0the\u00a0JETwit Jobs Google Group\u00a0and receive job listings\u00a0even sooner\u00a0by email. Position:\u00a0Student Services Manager Posted by:\u00a0StudyGroup Location:\u00a0New York, NY, USA Contract: Full\u00a0Time Provide administrative support in all matters pertaining to Student Services including finance, accommodations, and activities. Ensure superior customer service for all clients; manage accurate [&hellip;]<\/p>\n","protected":false},"author":141,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3],"tags":[],"class_list":["post-40441","post","type-post","status-publish","format-standard","hentry","category-jobs"],"aioseo_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pkZ7m-awh","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/posts\/40441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/users\/141"}],"replies":[{"embeddable":true,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/comments?post=40441"}],"version-history":[{"count":2,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/posts\/40441\/revisions"}],"predecessor-version":[{"id":40443,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/posts\/40441\/revisions\/40443"}],"wp:attachment":[{"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/media?parent=40441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/categories?post=40441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/tags?post=40441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}