{"id":33039,"date":"2013-12-03T23:00:42","date_gmt":"2013-12-04T03:00:42","guid":{"rendered":"http:\/\/jetwit.com\/wordpress\/?p=33039"},"modified":"2013-12-03T23:00:42","modified_gmt":"2013-12-04T03:00:42","slug":"job-passenger-services-representative-criterion-travel-palo-alto-ca","status":"publish","type":"post","link":"https:\/\/jetwit.com\/wordpress\/2013\/12\/03\/job-passenger-services-representative-criterion-travel-palo-alto-ca\/","title":{"rendered":"Job: Passenger Services Representative, Criterion Travel (Palo Alto, CA)"},"content":{"rendered":"<p><em>Posted by\u00a0<a href=\"http:\/\/jaymetsutsuse.com\/\"><strong>Jayme Tsutsuse<\/strong><\/a>\u00a0<\/em><em><strong>(<a href=\"http:\/\/www.linkedin.com\/groups\/Kyoto-JET-Alumni-3755092\/about\">Kyoto<\/a>-fu, 2013-Present)<\/strong>, organizer of\u00a0<strong><a href=\"http:\/\/crossculturalkansai.wordpress.com\/\">Cross-Cultural Kansai<\/a><\/strong><\/em>. \u00a0<a href=\"https:\/\/groups.google.com\/forum\/?hl=en&amp;fromgroups#!forum\/jetwitjobs\" target=\"_blank\">Click here<\/a>\u00a0to join the\u00a0<a href=\"https:\/\/groups.google.com\/forum\/?hl=en&amp;fromgroups#!forum\/jetwitjobs\" target=\"_blank\">JETwit Jobs Google Group<\/a>\u00a0and receive job listings even sooner by email.<\/p>\n<p>\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/p>\n<p><strong><i>Position<\/i><\/strong><em>:\u00a0Passenger Services Representative<\/em><br \/>\n<em><b>Posted by<\/b>: Criterion Travel<\/em><br \/>\n<strong><i>Location<\/i><\/strong><em>: Palo Alto, CA<\/em><em><br \/>\n<\/em><\/p>\n<p><b>Overview:<\/b><\/p>\n<p>Criterion Travel is a Palo Alto-based tour operator specializing in educational\u00a0travel. We work with top U.S. affinity organizations to create and operate\u00a0customized group itineraries worldwide with a strong educational focus. Our\u00a0tours and cruises are designed for travelers interested in learning more about\u00a0the destination that the average tourist. Many tours are unique and operate\u00a0only once. Almost all have expert lecturers who complement what local guides\u00a0have to say. Tours might feature a combination of land and chartered sea,\u00a0river, rail or air transportation. Many of our programs provide private access or\u00a0special features not available to individual travelers or other groups.<\/p>\n<p><strong>Position Description:<\/strong><\/p>\n<p>The Passenger Services Representative performs a wide variety of\u00a0administrative, customer service, and other professional travel functions.<\/p>\n<p>The diverse responsibilities and functions of the position require the capacity to\u00a0abstract, conceptualize, organize, and integrate different sources of\u00a0information into a coherent and practical frame of reference. The geographic\u00a0expanse of assigned regions and the diverse range of programmatic services\u00a0provided contribute to an operational complexity that requires a high level of\u00a0ability and skills. Independent judgment is required in dealing with day-to-day\u00a0problems and establishing priorities.<\/p>\n<p><!--more--><\/p>\n<p><strong>Duties:<\/strong><\/p>\n<ul>\n<li>Works with operations managers and client organizations to deliver pre-\u00a0and post-departure services for group sizes ranging up to 100 participants.<\/li>\n<li>Maintains and updates ViaTour records with passenger information\u00a0(ViaTour is Criterion\u2019s Microsoft Access-based passenger database).<\/li>\n<li>Assists with preparation of pre-departure passenger materials, including\u00a0confirmations, insurance, pre-departure information mailings, visa information,\u00a0invoices, and tour staff briefing materials.<\/li>\n<li>Prepares and reviews all outgoing documents\/correspondence to insure\u00a0accuracy, clarity, proper format, completeness, and conformance with\u00a0company and client instructions. Keeps a record of incoming and outgoing\u00a0passenger correspondence within ViaTour.<\/li>\n<li>Answers questions and corresponds with existing passengers and client\u00a0organizations regarding trips. This may include giving information on suggested\u00a0travel dates and routes, program availability, extensions, accommodations\u00a0(including ships and trains), specific tour excursions, and transportation. This\u00a0may also include giving advice and assurances regarding health concerns,\u00a0emergency\/safety resources, and US State Department travel warnings.<\/li>\n<li>Handles all follow-up on passenger forms and information, and ensures\u00a0payments and forms are received in a timely manner.<\/li>\n<li>Checks and verifies air and land arrangements to insure continuity with\u00a0group travel dates, and notifies the appropriate operations manager or ground\u00a0operator if passengers need extra services.<\/li>\n<li>Organizes and maintains passenger files. This includes updating and\u00a0auditing rooming lists, berthing charts, passport manifests, arrival and\u00a0departure reports, and the passenger record database.<\/li>\n<li>Prepares trip manifests and other reports to be sent to client\u00a0organizations, ground operators, and tour staff.<\/li>\n<li>Shares responsibility for answering phones with other Passenger Services\u00a0staff.<\/li>\n<li>Serves as back-up for tours and other tasks handled by the Director of<\/li>\n<li>Passenger Services and other passenger services team members. This requires\u00a0basic familiarization with company trip portfolio and ability to answer passenger\u00a0and client inquiries and requests.<\/li>\n<li>Reports to Director of Passenger Services. Supports President as needed.<\/li>\n<\/ul>\n<p><strong>Knowledge and Skills:\u00a0<\/strong><\/p>\n<ul>\n<li>General knowledge of the travel industry and assigned destinations<\/li>\n<li>Ability to use online resources for visa requirements, destination\u00a0information, flight and rail options, health\/immunization requirements, and\u00a0cultural practices<\/li>\n<li>Excellent written and oral communication skills<\/li>\n<li>Proficiency in MS Word, including advanced formatting and editing\u00a0features, and in MS Excel, including simple formulas and data sorting.<\/li>\n<li>Proficiency in Adobe Acrobat is a plus. Ability to learn new programs quickly.<\/li>\n<li>Energetic, upbeat, and able to thrive in a collaborative team environment<\/li>\n<li>Excellent customer service skills and empathy<\/li>\n<li>Meticulous attention to detail and accuracy<\/li>\n<li>Ability to handle a large administrative workload while juggling a changing\u00a0list of priorities.<\/li>\n<li>Ability to work independently, proactively, and under time pressure with\u00a0minimal instructions<\/li>\n<li>Ability to evaluate situations quickly and respond appropriately and\u00a0tactfully<\/li>\n<\/ul>\n<p><strong>Application Instructions:<\/strong><\/p>\n<p>Send your resume in the body of an email to\u00a0<a href=\"mailto:jill@criteriontravel.com\" target=\"_blank\">jill@criteriontravel.com<\/a>. Emails with attachments will be deleted unopened.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Posted by\u00a0Jayme Tsutsuse\u00a0(Kyoto-fu, 2013-Present), organizer of\u00a0Cross-Cultural Kansai. \u00a0Click here\u00a0to join the\u00a0JETwit Jobs Google Group\u00a0and receive job listings even sooner by email. \u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014 Position:\u00a0Passenger Services Representative Posted by: Criterion Travel Location: Palo Alto, CA Overview: Criterion Travel is a Palo Alto-based tour operator specializing in educational\u00a0travel. We work with top U.S. affinity organizations to create and [&hellip;]<\/p>\n","protected":false},"author":111,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3],"tags":[],"class_list":["post-33039","post","type-post","status-publish","format-standard","hentry","category-jobs"],"aioseo_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pkZ7m-8AT","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/posts\/33039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/comments?post=33039"}],"version-history":[{"count":1,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/posts\/33039\/revisions"}],"predecessor-version":[{"id":33040,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/posts\/33039\/revisions\/33040"}],"wp:attachment":[{"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/media?parent=33039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/categories?post=33039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/tags?post=33039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}