{"id":31330,"date":"2013-08-03T21:49:57","date_gmt":"2013-08-04T01:49:57","guid":{"rendered":"http:\/\/jetwit.com\/wordpress\/?p=31330"},"modified":"2013-08-03T21:50:38","modified_gmt":"2013-08-04T01:50:38","slug":"job-international-scholarship-and-tuition-services-customer-care-specialist-nashville-tn","status":"publish","type":"post","link":"https:\/\/jetwit.com\/wordpress\/2013\/08\/03\/job-international-scholarship-and-tuition-services-customer-care-specialist-nashville-tn\/","title":{"rendered":"Job: International Scholarship and Tuition Services – Customer Care Specialist (Nashville, TN)"},"content":{"rendered":"

Thanks to JET alum Cameron Manning<\/b> who works for the Consulate in Nashville for passing on this JET-relevant listing. Posted by <\/em>Kim \u2018Kay\u2019\u00a0 Monroe<\/a> (Miyazaki<\/a>-shi, 1995 -97)<\/i><\/strong>. Click here<\/a> to join the JETwit Jobs Google Group<\/a> and receive job listings even sooner by email.<\/em>
\n\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/p>\n

Position<\/i><\/strong>: <\/em>Customer Care Specialist <\/i>
\nPosted by<\/b>: <\/em>International Scholarship and Tuition Services, Inc. (ISTS)<\/i>
\nType<\/i><\/strong>: N\/A<\/em>
\nLocation<\/i><\/strong>:\u00a0<\/em>Nashville, TN<\/i>
\nSalary<\/i><\/strong>: N\/A<\/em>
\nStart Date<\/i><\/strong>: N\/A <\/em><\/p>\n

Overview:<\/b>
\nThe Customer Care department is the first point of contact for many of our applicants, school counselors, parents, and other people involved in the application process. Customer Care Specialists work closely with the Operations Department to ensure the highest standards of service are met for all of ISTS\u2019 customers. They respond to inquiries via telephone, live chat and email, ensuring clear, friendly, professional and timely replies to all questions.<\/p>\n

The Customer Care Specialist reports to the Vice President of Customer Care.<\/p>\n

Responsibilities*<\/b>
\n\u2022\u00a0 Reply to inquiries via telephone, email and live chat
\n\u2022\u00a0 Use available resources efficiently to assess the customer\u2019s issue and recommend valid solutions
\n\u2022\u00a0 Escalate unresolved issues to the appropriate Program Manager or supervisor
\n\u2022\u00a0 Record details of each customer interaction and any actions taken
\n\u2022\u00a0 Follow up on any customer issues requiring additional research
\n\u2022\u00a0 Maintain adequate knowledge of all internal software and systems<\/p>\n

o\u00a0 Don\u2019t be afraid to ask questions or to ask why
\n\u2022\u00a0 Communicate with Vice President of Customer Care and\/or Operations team regarding status of issues
\n\u2022\u00a0 Attend all Customer Care team meetings, as required<\/p>\n

*The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of this position.<\/p>\n

Knowledge, Skills And Abilities<\/b>
\n\u2022\u00a0 Ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanor
\n\u2022\u00a0 Excellent written and verbal communication skills
\n\u2022\u00a0 Excellent interpersonal skills
\n\u2022\u00a0 Ability to prioritize and integrate a proactive approach to assignments
\n\u2022\u00a0 Ability to request assistance as needed
\n\u2022\u00a0 Strong technical aptitude with the ability to quickly learn and adjust to new systems
\n\u2022\u00a0 Strong analytical, problem solving and decision making skills
\n\u2022\u00a0 Effective organizational and time management skills
\n\u2022\u00a0 Proficiency in written and verbal English required, bilingual skills preferred
\n\u2022\u00a0 Working knowledge of Microsoft Outlook, Excel and Word
\n\u2022\u00a0 Experience with SharePoint a plus
\n\u2022\u00a0 Bilingual preferred: English and (Spanish or French or Japanese)<\/p>\n

Education And Experience<\/b>
\n\u2022\u00a0 Associate\u2019s Degree or equivalent experience
\n\u2022\u00a0 Previous experience with customer service desired<\/p>\n

To apply<\/b>:\u00a0 Email cover letter and resume to jresendiz@applyists.com<\/a><\/p>\n

About International Scholarship And Tuition Services, Inc.<\/b>
\nInternational Scholarship and Tuition Services, Inc. (ISTS) is the premier provider of scholarship and tuition management services. We offer a comprehensive portfolio of first-class services, and we have extensive experience with both online and paper-based scholarship applications. We specialize in full service solutions for corporations, associations, foundations and other educational gift-giving organizations.<\/p>\n

ISTS\u2019s team takes great pride in the Corporate Culture of the company. Priority is placed on the corporate code:
\nFamily First\u2014Honesty Always\u2014No Stamp Booking\u2014Self-management\u2014Respect for Differences\u2014Financial Stability and Give Back.<\/p>\n

ISTS full-time team members enjoy Paid Time Off, Holiday pay, Medical, Dental and Vision insurance options, Long Term Disability, Short Term Disability and Life Insurance, as well as a profit-sharing plan and 401k<\/p>\n

Website:\u00a0 www.applyists.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Thanks to JET alum Cameron Manning who works for the Consulate in Nashville for passing on this JET-relevant listing. Posted by Kim \u2018Kay\u2019\u00a0 Monroe (Miyazaki-shi, 1995 -97). Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email. \u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014 Position: Customer Care Specialist Posted by: International Scholarship and Tuition […]<\/p>\n","protected":false},"author":85,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3,1],"tags":[],"class_list":["post-31330","post","type-post","status-publish","format-standard","hentry","category-jobs","category-uncategorized"],"aioseo_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pkZ7m-89k","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/posts\/31330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/users\/85"}],"replies":[{"embeddable":true,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/comments?post=31330"}],"version-history":[{"count":2,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/posts\/31330\/revisions"}],"predecessor-version":[{"id":31332,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/posts\/31330\/revisions\/31332"}],"wp:attachment":[{"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/media?parent=31330"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/categories?post=31330"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jetwit.com\/wordpress\/wp-json\/wp\/v2\/tags?post=31330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}