{"id":23122,"date":"2012-01-05T06:35:22","date_gmt":"2012-01-05T10:35:22","guid":{"rendered":"http:\/\/jetwit.com\/wordpress\/?p=23122"},"modified":"2012-01-05T06:35:22","modified_gmt":"2012-01-05T10:35:22","slug":"job-operations-support-supervisor-japanese-language-los-angeles","status":"publish","type":"post","link":"https:\/\/jetwit.com\/wordpress\/2012\/01\/05\/job-operations-support-supervisor-japanese-language-los-angeles\/","title":{"rendered":"Job: Operations Support Supervisor – Japanese Language (Los Angeles)"},"content":{"rendered":"

Via JET alum Lejarie Battiste <\/strong>. Posted by Dipika Soni<\/a> (Ishikawa-ken<\/a>, 2003-06)<\/strong>. Dipika has recently moved back to London but is interested in hearing about any Japan-related opportunities across the globe.<\/em><\/p>\n

———————————————————————————————————————————-<\/p>\n

***Note: If you apply for this position, please let them know you learned of it from JETwit. Thanks.<\/em>***<\/p>\n

Job Position:<\/strong> Operations Support Supervisor – Japanese Language (Los Angeles)<\/p>\n

Job Details:<\/strong><\/p>\n

ESSENTIAL DUTIES AND RESPONSIBILITIES:
\n\u2022 Researches trends, analyzes data and monitors service performance for the Service division.
\n\u2022 Collaborates with department managers, as must review Quality Assurance metrics and ensure a consistent customer experience.
\n\u2022 Acts as a communicator between Japan, Europe, and US office to relay any information that impacts online or offline services.
\n\u2022 Translates various documents, which consists of news article translation that will be uploaded to a live web site.
\n\u2022 Create, updates and maintains procedures.
\n\u2022 Creates and implements “best practices” training.
\n
\nEDUCATION and\/or EXPERIENCE:
\n\u2022 BA or BS college degree from an accredited university
\n\u2022 2-4 years call center experience
\n\u2022 1 – 2 year of supervisory \/ management experience
\n\u2022 1 year professional Japanese translation experience (not required, but a plus)
\n\u2022 Project Planning skills and experience preferred
\n\u2022 Strong math skills which includes the ability to provide analysis of contact center data required
\n\u2022 Interest or knowledge of the video game industry preferred<\/p>\n

How to apply:<\/strong>
\nhttp:\/\/www.indeed.com\/viewjob?jk=7400abcf5ee2a6f3&from=tellafriend<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Via JET alum Lejarie Battiste . Posted by Dipika Soni (Ishikawa-ken, 2003-06). Dipika has recently moved back to London but is interested in hearing about any Japan-related opportunities across the globe. ———————————————————————————————————————————- ***Note: If you apply for this position, please let them know you learned of it from JETwit. Thanks.*** Job Position: Operations Support Supervisor […]<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[3],"tags":[],"class_list":["post-23122","post","type-post","status-publish","format-standard","hentry","category-jobs"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t