Aug 2

Job: Onsite Lead Concierge – John Paul (New York, USA)

Posted by Sydney Sparrow. Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email

Job Title: Onsite Lead Concierge
Posted by: John Paul

Location: New York, USA
Contract: Full-time

Thanks to JET alumna, Valerie Stewart (Saga-ken) for passing along the following opening with her company:

Thanks for our dedicated employees at the forefront and behind the scenes, we continue to excel as a global leader in services delivered by Delivering excellent service and innovative products, and we’re looking for an  Onsite Lead  Corporate  Concierge to help Fulfill that.

John Paul is revolutionizing loyalty by recognizing brands with their customers. Our customer and employee offers a wide range of solutions including Concierge Services, Travel Services, Event Management, and Unique Customer Engagement Strategies, delivered through phone, email, SMS, Chat and Digital channels. John Paul is part of the Accor Group, a worldwide leader in hospitality. To read and learn more about John Paul, visit our website at

The Employee Loyalty Corporate Caretaker is responsible for the field and is responsible for a wide range of personal and professional requirements for this client account. Duties include extensive planning, event tickets, gift/restaurant recommendations and coordination services. Must be energetic, polished and creative. You will join a dynamic team, eager to offer a service that meets the highest expectations of our customers.

This position reports directly to the Regional Concierge Manager. The concierge will be stationed at our client site in New York, NY.


The Employee Loyalty Corporate Concierge is responsible for fielding and fulfilling personal and professional requests, including scheduling errands, making arrangements, booking and running errands.


  • Strive to Meet the Expectations of the Customer by providing services beyond the expectations of the employees.
  • Be the face and ambassador of John Paul and the concierge program to the corporate employees.
  • Coordinate and schedule client by concierge teammates.
  • Research, arranging, and providing ticketing for activities such as dining, tours, entertainment, accommodations, rentals, gifts, sporting events, transportation.
  • Local occasional run errands such as shopping, waiting in customer homes for vendors, pet care, and more, throughout the New York metropolitan area. A MetroCard will be provided.
  • Provide items for sale, gift cards, and stamps.
  • Manage local vendor relationships and forge vendor partnerships that enhance the concierge program and provide value-add to our customers.
  • Develop content for monthly program newsletters.
  • Share insight / feedback received through interactions with the customer members to the Manager.
  • Adhere to account program rules and requirements
  • Ensure that all customers are engaged in a timely and professional manner.
  • Adhere to all invoicing and reporting requirements and deadlines.
  • Executes all marketing initiatives within the guidelines set by manager and client.
  • Escalates any and all issues to direct supervisor immediately.
  • Follow up on services rendered and document to customer satisfaction.
  • Participate in achieving team goals and offer support to teammates whenever necessary.
  • Adhere to PCI compliance, standard punctuality and compliance.


The ideal candidate will have:

  • Possess an exemplary positive attitude and professionalism, be creative and solution-focused, and be committed to providing unparalleled customer service
  • Professional in phone and written communications
  • Excels in excellent client and associate relations.
  • College degree and / or previous experience in Hospitality, Customer Service, Travel and Tourism Industry is preferred
  • Strong organizational skills and attention to detail
  • Problem solving, multi-tasking, and decision-making skills
  • Respect for deadlines
  • Proficient in Outlook, Office products, and Internet browsing
  • Proficient with handling cash and receipts
  • Familiarity with the New York metropolitan area.


John Paul is committed to achieving a diverse workforce through employment opportunities, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. John Paul is an Equal Opportunity Employer, we encourage all qualified people to apply.

Application Process: Please apply at:

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