Dec 1

Job: Intake & Volunteer Coordinator – Little Tokyo Service Center (CA)

Posted by Sydney Sparrow, curriculum and content developer for a real estate school based in Virginia. Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email.


Position: Intake & Volunteer Coordinator
Posted by: Little Tokyo Service Center
Location: Los Angeles, CA
Contract: Full-Time 

Little Tokyo Service Center has a 35-year history of providing multilingual, culturally appropriate social services to people of Little Tokyo and in the broader Japanese American community. Its Social Services Department seeks to immediately fill the following position.

 The Intake & Volunteer Coordinatoroversees the first point of contact for community members and others seeking social services. As such, the Intake & Volunteer coordinator is responsible for engaging the public and conveying a warm and professional feeling. He/she must be knowledgeable and have excellent people skills. Since the nature of people’s inquiries can vary greatly, he/she must be detail-oriented, exercise good independent judgment, and enjoy problem-solving. He/she must be able to work with a diverse staff and array of programs, as well as be flexible and take initiative when appropriate.

Duties and Responsibilities: Connect the public with the information and services they need.

  • Attend to the inquiries of callers, walk-ins, and other requests via email, mail, fax, etc.
  • Assess needs of clients through active listening and dialogue.
  • Provide appropriate information regarding resources at LTSC and in the broader community.
  • Research and maintain current information on resources and programs relevant to target populations.
  • Follow up with clients as needed.

Manage the Social Services Department’s Intake and Reception area.

  • Build a functional work environment that projects a welcoming atmosphere for visitors and promotes efficient service delivery by staff.
  • Coordinate with staff to make appropriate referrals to internal programs and connect people to external resources.
  • Oversee the work and schedules of Reception volunteers.
  • Manage a system to track inquiries and referrals, and collect data for contract reporting purposes.
  • Analyze intake data, identify trends, and prepare reports.

Coordinate volunteer resources to support the agency’s overall Social Services work.

  • Work with department staff to identify programs and tasks that could benefit from volunteers.
  • Recruit and screen volunteers with diverse backgrounds and skills to meet various program needs.
  • Oversee volunteer training.
  • Match trained volunteers with appropriate assignments.
  • Create and implement volunteer development, appreciation and retention initiatives.

Other duties as an employee of the Social Services Department and of the agency.

Qualifications and Experiences:

  • Bachelors degree in Social Work, Sociology, or related field; OR
  • Two years of experience in social services, community organizing, volunteer coordination, etc.;
  • Effective communication skills in English and Japanese;
  • Ability to problem-solve and work both independently and in teams.
Application: Please submit inquiries, cover letters and résumés to SocialServices@LTSC.org.

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