Aug 20

Job: Travel Consultant (Japan Specialist) – Access Appointments Consultancy Ltd. (England)

Jobs Comments Off on Job: Travel Consultant (Japan Specialist) – Access Appointments Consultancy Ltd. (England)

Posted by Sydney Sparrow, curriculum and content developer for a real estate school based in Virginia. Click here to join the JETwit Jobs Google Group and receive job listings even sooner by email.

Position: Travel Consultant (Japan Specialist)
Posted By: Access Appointments Consultancy Ltd.
Location: Central London, England
Status: Full Time

Summary: A small Japanese travel company based in Central London is currently seeking a suitably-qualified and experienced Japan specialist travel consultant who has extensive knowledge of Japan and customer service experience to work in the outbound leisure section. You will essentially be responsible for creating tailor-made, bespoke holidays and tours, mainly to Japan, but also occasionally other Far East destinations.

Main Duties Include (but not limited to):

• Organizing tailor-made tours and managing bookings, both over the phone and via email
• Arrangement and management of the end-to-end arrangements for clients’ bookings, including tours, rail passes, hotels and transfers, and using the appropriate booking systems and account management applications
• Preparing all final documentation for client holidays and following up any queries or concerns.
• Provide customer service in person, and via phone and email to assist with enquiries relating to clients’ tours, or general Japan related enquiries
• Liaising throughout the entire process with suppliers and clients
• Respond quickly and calmly to unforeseen difficulties that may arise on clients’ holidays
• Organize, copy-write, and produce advertising material, as well as in-house proof-reading and editing
• Work competently and efficiently, using initiative at all times without direct supervision
• Revise tour itineraries and prepare new tour itineraries annually as well as cost-calculation to ensure the brand remains competitive.
• Participation in travel events, attending seminars, and client visits where necessary, with very occasional familiarization trips, and attending events as required, to promote and sell Japan as a travel destination

Required Skills:

• Worked / lived in Japan for minimum of 2 years
• Fluent / native English communication skills, both oral and written.
• Minimum of advanced conversational level Japanese
• Strong attention to detail
• Ability to work well under pressure, and prioritize a demanding workload
• Previous experience in a highly customer-focused orientated role with an outstanding level of client rapport
• Applicants must be able to demonstrate an interest and passion for Japan and travel, with knowledge of various regions of Japan, especially remote and less-travelled areas. Extensive travel experience throughout Japan and extensive knowledge of the geography of Japan.
• Very occasional out-of-hours and weekend attendance at events will be required, so flexibility is essential.
• Advanced Microsoft Office user, especially Word & Excel

Preferred (but not essential) Skills:

• Customer service experience in the travel industry
• Knowledge of airline industry and airfare rules and regulations
• Experience using Galileo or similar GDS (Amadeus, Worldspan, Sabre etc.)
• Basic web-editing / HTML skills
• Experience using Open-Office Draw / GIMP etc.

Application Process: Email Mitsue Finch Uchida at info@access-appointments.com for more details